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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 381-390 out of 1116

JL

Jaime Lano

04/24/24

5 out of 5

She helped me with my questions and…

She helped me with my questions and solved the problem ASAP.. really appreciate the help

J

Jack

04/24/24

5 out of 5

Amuthan P S, is THE Solutions Engineer!!

Amuthan P S is a Solutions Engineer I have now spoke with him on a few occasions as I work late and he is there for me. he has been able to solve my issues and help me keep moving forward with my business. glad to have access to such great support

KS

Kaizen Scaling

04/24/24

5 out of 5

Amuthan was awesome!

Amuthan was awesome! I received top notch help from him, the call lasted a little while because I had many issues to be resolved but he remained patient and supportive throughout the whole process! Honestly a great experience and I wish him and all the GHL team the best of success!

LM

Linda Mantilla

04/24/24

5 out of 5

Thank you!

Thank you! Amar was very Helpful.

T

Taeisha

04/24/24

5 out of 5

The Best!

He was very in depth and very helpful love this guy!!!

E

Eric

04/23/24

5 out of 5

Darshan and Amar

Darshan and Amar, These guys were the perfect team for my situation. They both handles my personal fear of GhL with professionalism and guided me to my desired end goal. If I were the owner of GhL I would give these guys a promotion and a huge raise....#TeamDarsha #Amar

DS

Dane Sterns

04/23/24

2 out of 5

I’ve paid for the white label services…

I’ve paid for the white label services and marketing toolkits. I pay nearly $2,000 a month. I have no vip customer support, it takes forever for anyone to respond. My sub-accounts are having issues.

BS

Brian Stearman

04/23/24

5 out of 5

Craig was very helpful and got my…

Craig was very helpful and got my problem solved in just a few minutes.

MH

Marie Hale (@revenue)

04/23/24

5 out of 5

CHERYL CHERYL CHERYL!

CHERYL CHERYL CHERYL! I have been in love with GHL for years, but my experience with this support professional was beyond lovely. If they keep hiring and elevating people like her they will take over the world!

AM

Ankh MaaKheru

04/23/24

5 out of 5

She was very helpful kind and quick to…

She was very helpful kind and quick to respond!! Thank you

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].