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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 241-250 out of 1116

BG

Blake Guthrie

05/23/24

5 out of 5

Mohammed Hasan was very good in…

Mohammed Hasan was very good in supporting my issue. He cared about it as well as escalated it fast. Made me feel like I was priority. Thank you Mohammed.

BR

Brandon Roeder BR

05/23/24

5 out of 5

Venkatesh Kalla was the best

Venkatesh Kalla was the best. Very fast and keen attention to detail.

RS

RE Street Smart Team

05/23/24

5 out of 5

Himalay did a great job!

Himalay did a great job!! Thanks!

BS

Biljana Sutej

05/22/24

5 out of 5

The best service and understanding.

Date of experience: May 22, 2024

MB

Mai Bonifacic

05/22/24

5 out of 5

Thank you Muthaiah!

Muthaiah today helped me with troubleshooting my problem in sub-account. With his knowledge, we solve it in 10 minutes. Thank you again!

JT

Josh Torres

05/22/24

5 out of 5

Benedicta Oronsaye is amazing!

Benedicta Oronsaye is a life saver! She's was incredibly helpful in helping me troubleshoot and sort out some issues. Highly recommend!

GM

Gökay Mutlu

05/22/24

5 out of 5

He helped me a lot

He helped me a lot , in every situation

A

Andres

05/22/24

4 out of 5

The person was friendly

The person was friendly, however, it is much quicker and more understandable to get attention through zoom calls.

NK

Naphtali Khumalo

05/22/24

5 out of 5

onboarding call was excellent Apurv…

onboarding call was excellent Apurv Singh is cool and collected assisted with all my basic setup, also learnt a few tricks. Great stuff

AS

Alicia S

05/22/24

5 out of 5

Maan Thapa was AMAZING

Maan Thapa was AMAZING. Got my problem figured out in less than 2 minutes and he was so kind and patient! He also took a few minutes to explain something unrelated that I've been stuck on. Appreciate the great support!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].