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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

Are you using HighLevel?

Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 191-200 out of 1116

JL

Juan Londono

05/30/24

5 out of 5

AMAZING EXPERIENCE

AMAZING EXPERIENCE! GREAT VALUE DEEK WAS SUPER HELPFUL

CB

Charlie Brown

05/30/24

5 out of 5

Prashanth M was very helpful with my…

Prashanth M was very helpful with my integrations issue. Very polite/patient/helpful throughout.

FP

Francis Piesare

05/30/24

5 out of 5

Help in record time

Just had an amazing experience with Apurv Singh. He had a lot of knowledge on the subject and was very helpful in resolving my issues in record time. Thank you

AK

Anthony Kell

05/29/24

4 out of 5

Prashanth M helped me Fix the problem…

Prashanth M helped me Fix the problem quickly and explained the differences between adding a domain versus a subdomain for email

DO

Dhiren Oza

05/29/24

5 out of 5

Nice Experience with Sangeetha…

Nice Experience with Sangeetha subramani. This is very good platforms to manage customers and leads.

PS

Pamela Schumacher

05/29/24

5 out of 5

Haripiya Helped work through the issues…

Haripiya Helped work through the issues I was having with my Mobile app.

HK

hamza khaver

05/29/24

5 out of 5

Venkatesh Kalla has been a real help…

Venkatesh Kalla has been a real help for me. He solved my workflow issue instantly. 5 Stars for him

MG

Maxwell Grant

05/29/24

5 out of 5

GHL first impressions

I've just started with GHL, transfer by business over. I've heard great things but it has so many features I had no idea about. Couldn't be more excited. Apurv Singh helped me out greatly while first getting going. Great guy!

ML

Martin Lopez

05/29/24

5 out of 5

The best CRM I've ever used

The best CRM I've ever used. My business is growing, and customer service is the reason for this. If you ever get a chance to talk to Apurv Singh... you will be very happy!

RC

Ryan Cristopher Cañales

05/29/24

5 out of 5

Sai really help me about my concern in…

Sai really help me about my concern in phone rebilling it was really nice talking with her. Thank you Sai!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].