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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 161-170 out of 1116

AA

Ahad Aslam

06/03/24

5 out of 5

Haripriya was more than helpful

Haripriya was more than helpful. I like it

JG

Jeevanandam G

06/03/24

5 out of 5

Fast and quality work done...

Fast and quality work done...

JC

James Calderbank

06/03/24

5 out of 5

Haripriya was very helpful and gave me…

Haripriya was very helpful and gave me the help required efficiently and effectively.

R

Rich

06/02/24

5 out of 5

Devesh was fantastically helpful ⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ I Devesh was fantastically helpful, patient and solved my issues on GHL straight away. Thank you buddy 👊 /‘’\

BD

Benoit Desrochers

06/02/24

5 out of 5

Great service and platform with Darshan…

Great service and platform with Darshan N.

JF

Joy Francis

06/02/24

5 out of 5

Meena was more than helpful

Meena was more than helpful. I have been unable to get my site working for over a week. I pay independent support staff who have typically been very quick to solve my problems. Meena, in less than 10 minutes, was able to figure out what was happening, come up with a solution, and show me how to make my funnel and site work perfectly. God bless you Meena!

SH

Stephanie Heiser

06/02/24

5 out of 5

KUDOS TO Benedicta Oronsaye

Benedicta Oronsaye really helped me a lot in fixing the the domain issue. I've been in contact with GoDaddy and HighLevel support, but she is really the one who stepped in and tried to analyze things and SOLVED IT!!!!

CH

Courtney Hurin

06/02/24

5 out of 5

Aakarsh was very concise

Aakarsh was very concise, quick, and thorough!!

AS

AntiSocialLab Social Media Age

06/01/24

5 out of 5

Bharath Mohithe K supported me to solve…

Bharath Mohithe K supported me to solve a problem very quickly, great job!

JF

Jordan Freiler

06/01/24

5 out of 5

Wonderful customer service at your…

Wonderful customer service at your service anytime. I needed assitance asap as I was navigating the program. I loved how I did not have to wait on "hold or chat with someone over a phone call. I was connected immediately and was able to share my screen. Apurv Singh was my specialist and he was very intelligent and supportive in answering all of my questions. I now have more confidence in using the platform and am excited! Thank you, Apurv Singh!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].