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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 121-130 out of 1116

TT

Thanh Thu Le

06/07/24

5 out of 5

Trilochan is very helpful

Trilochan is very helpful. He helped me solve the problem and guide through all steps. Highly recommended using HighLevel for the business.

BP

Brandon Packer

06/07/24

5 out of 5

Super helpful

Super helpful. Abhishekh Muppla crushed it. Thanks for all your help!

DC

Dental Clinics TP

06/07/24

5 out of 5

Gautham from Go High Level helped me a…

Gautham from Go High Level helped me a lot with my issue friendly and clear information!

CE

Cecelia Evelyn Greene

06/07/24

5 out of 5

Zoom room assistance available again

As a new HL agency there are always aspects that need to be understood and learned. I'm grateful we can go into the Zoom room beyond our 90 days. Today Benil was able to quickly assist me because i could share my screen and show him the issue. No need to wait days for a ticket to be assigned and answered.

AH

Ahmed Haitham

06/07/24

5 out of 5

Outstanding Customer Service by Apurv Singh

I wanted to share my appreciation for Apurv Singh from GHL Customer Service. Apurv was exceptionally professional, patient, and helpful in resolving my issue. His friendly demeanor and dedication to customer satisfaction made my experience outstanding. Thank you, Apurv, for your excellent support!

MF

Muhammad Faisal

06/06/24

5 out of 5

JOHN THOMAS HE HELPED SET MY WHOLE…

JOHN THOMAS HE HELPED SET MY WHOLE WEBITE AND A VERY HELP FULL PERSON

IK

Ivan Kravtsov

06/06/24

5 out of 5

Amar did a great job.

Date of experience: June 06, 2024

ML

Mika Limos

06/06/24

5 out of 5

Ritesh is very helpful and kind.

Date of experience: June 06, 2024

C

Camille

06/06/24

5 out of 5

Outstanding problem-solving skills and exceptional customer service

I recently had the pleasure of working with Haripriya to resolve some complex issues with our workflows. Her expertise and dedication were evident throughout the process. Haripriya quickly identified the problems and provided clear, effective solutions that significantly improved our system's efficiency. She was professional, patient, and always willing to go the extra mile to ensure everything was running smoothly. I highly recommend Haripriya for her outstanding problem-solving skills and ...

Read more

MR

Mario Radić

06/06/24

5 out of 5

top sh.....it

Date of experience: June 06, 2024

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].