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8.5

Spot Score

HighLevel - CRM Software

HighLevel Reviews in June 2026: User Ratings, Pros & Cons

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HighLevel Reviews & Ratings

Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.

  • 24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.

  • Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.

  • Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.

  • Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.

  • Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.

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Showing 1041-1050 out of 1116

JJ

Joshua J

05/11/23

5 out of 5

"Solid product, solid support team"

What do you like best about HighLevel? GHL is clearly a company that takes its business seriously, software works great with a good support team, particularly Amuthan. What do you dislike about HighLevel? Nothing at all, product and service works great What problems is HighLevel solving and how is that benefiting you? All of the above

MK

Michael K

04/20/23

5 out of 5

"Best Platform EVER - Completely Runs My Business"

What do you like best about HighLevel? Everything. I've used HighLevel for 3+ years and it's replaced ClickFunnels, ActiveCampaign, JotForm, Calendly and Kajabi for me. I'm currently working on a client project in Kartra and it yet again reminded me how much better HighLevel is compared to everything else out there. I also really like how they use the Ideas Board and input from its Users to determine what to add or work on next in the software. In fact, I've never seen any other software or ...

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BY

Bre Y

04/19/23

3.5 out of 5

"Small business CRM with VoIP"

What do you like best about HighLevel? HighLevel has a Twilio integration - it's a must if you need to be able to make calls from your CRM. All calls are recorded within the customer profile. My favorite thing about Twilio is that you can buy various lines so you can call clients from the same state they live in. What do you dislike about HighLevel? I have yet to figure out a way to connect email threads sent in team members' individual gmails to the customer profile. Text and calls are ...

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CF

Craig F

04/09/23

5 out of 5

"Excellent support"

What do you like best about HighLevel? I love how it's all integrated together. Trying to make four or five apps work together was a nightmare. This is so much smoother and easier. What do you dislike about HighLevel? It's not perfect. I can't always figure out how to make it. Do what I want to do. But the support has been great. What problems is HighLevel solving and how is that benefiting you? Integrating our lead funnel and follow up

JK

Josh K

04/03/23

5 out of 5

"Very Helpful Platform"

What do you like best about HighLevel? High level has a ton of integrations that are great for any agency. I found the support to be beneficial. Shout out to Arron Joseph, who could answer my questions professionally and knowledgeably. What do you dislike about HighLevel? Takes some time to learn the system and get familiar with all the different integrations. I would like to see more recipe automation and to be able to use/see messages from your work email rather than setting up a dummy ...

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RP

Richard P

03/24/23

5 out of 5

"This one program manages everything. If you are lucky enough to get Susan you are in for a treat."

What do you like best about HighLevel? The integration features with third-party platforms. The one single location for management and the ease of learning the platform What do you dislike about HighLevel? The initial time it takes to learn all the options. What problems is HighLevel solving and how is that benefiting you? Managing Facebook advertizing and integration for that content into other social media markets.

ZC

Zac C

03/20/23

0 out of 5

"Run the other way"

What do you like best about HighLevel? One of the worst decisions we've made as a business was to connect high-level to our Google my business account. We've been working for weeks to try and disconnect high-level from Google my business. It is very difficult to get in touch with anybody and the people you do get in touch with are unable to help or provide you with a higher level tech-support to help solve issues. What do you dislike about HighLevel? I don't like the third-party sister ...

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TG

Thomas G

03/17/23

5 out of 5

"Marketing Automation Platform"

What do you like best about HighLevel? HighLevel representative (Britney), I was very impressed with how Highlevel is set up. The platform is feature-rich, easy to use, and provides a high level of value. If you're looking for a powerful tool to help you manage client communications and automate your marketing efforts, I would definitely recommend checking out HighLevel. What do you dislike about HighLevel? None, This is a Top Class Managing Client Communication Company! What problems is ...

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YB

Yoluanda B

03/15/23

5 out of 5

"Best 15 Minutes Ever"

What do you like best about HighLevel? All in one, can do so many things in one powerful system What do you dislike about HighLevel? It is a little hard to understand at first. Must keep using and asking questions. What problems is HighLevel solving and how is that benefiting you? All in one marketing automation and funnel builder

GE

Garth E

03/13/23

5 out of 5

"Alexis was very helpful and friendly. She offered several solutions to my inquiry."

What do you like best about HighLevel? the love possibilities and versatility of High Level. So many uses and potential for application What do you dislike about HighLevel? there are limitations in some applications (can not book an appointment for more than 1 day) What problems is HighLevel solving and how is that benefiting you? It solves the automation processes all in one platform,

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].