8.7
Spot Score
Helpwise Reviews in June 2026: User Ratings, Pros & Cons
Efficient customer support, simplified.
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Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Helpwise Reviews & Ratings
Spotsaas Editor’s POV
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.Read more
Helpwise pros and cons
Shared inbox functionality
Multi-channel support
Collaboration tools
Real-time monitoring
Learning curve for new users
Limited integrations
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Showing 101-110 out of 170
SS
Shikhar S
10/23/21
"A good shared inbox for better management"
What do you like best about Helpwise? I am very happy with Helpwise. It has helped me streamline my help desk and has all the features I need for our business. This includes the ability to access it from Gmail or through the app on your phone!
AU
Anonymous User
10/23/21
"Helpwise manages all of your communication"
What do you like best about Helpwise? This platform combines many tools to communicate with customers in one place, such as a shared inbox for emails and social media, an online knowledge base, a website chat window, and CRM and Slack integrations.
AP
Aman P
10/23/21
"Manage all your communication with your customers at one place"
What do you like best about Helpwise? I have used many helpdesk platforms but I think Helpwise has left others far behind. I really liked the onboarding process and easy-to-use user interface. Their pricing plans are also affordable.
AU
Anonymous User
10/22/21
"HelpDesk is Amazing"
What do you like best about Helpwise? The team inbox is amazing. The UX is smooth. What do you dislike about Helpwise?
AU
Anonymous User
10/22/21
"Good shared inbox solution"
What do you like best about Helpwise? It gets the job done. You can share your inboxes with your team. You can share email and WhatsApp accounts. What do you dislike about Helpwise?
LW
Luke W
10/22/21
"Helpwise - A great modern shared mailbox!"
What do you like best about Helpwise? Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent.
AE
Ari Eko P
10/22/21
"Helpwise is the new best thing for customer service teams"
What do you like best about Helpwise? Helpwise is the new best thing for customer service teams. We not only get replies to queries quickly and efficiently, but we also never have to field questions across different channels like email, phone and chat again. The whole team loves it!
CA
Claudia A
10/22/21
"Really easy to navigate and great to assign emails to representatives"
What do you like best about Helpwise? We are assigning people to respond to emails. What do you dislike about Helpwise?
PB
Peter Bachmann D
10/22/21
"Managing multiple inboxes just got a lot easier!"
What do you like best about Helpwise? You would think that managing multiple inboxes is difficult, but with Helpwise it's easy! I can quickly reply to my customers by simply dragging and dropping content onto customized templates. The platform also makes creating new sites simple- just choose one of their precrafted designs or start from scratch in minutes using all the great features like hosting included (no need worry about maintaining).
CA
Claudia A
10/22/21
"Really easy to navigate and great to assign emails to representatives"
What do you like best about Helpwise? We are assigning people to respond to emails. What do you dislike about Helpwise?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].