Helpwise Reviews in May 2025: User Ratings, Pros & Cons

"Simply the best SAAS I ever use till now"

What do you like best about Helpwise? The thing I like the best is they gave free personal inbox. All our team members use that as their office e-mail and the shared inbox we use as the regular support channel for our clients. So it helps us to reduce personal inbox expenses which may cost $$ per month. The second thing I like most is that they have the zenbox feature which helps to check & reply to all e-mail from one single place.

"its user friendly and great support team"

What do you like best about Helpwise? proactive customer support, very helpful What do you dislike about Helpwise?

"Excellent Shared Inbox Solution"

What do you like best about Helpwise? It has a really great UI and is easy to use. I liked that any messages I sent via Helpwise could also be stored in the original emails sent folder in Gsuite.

"A good partner for our customer service"

What do you like best about Helpwise? Simple to use and affordable. Great customer service. For us is a game changer What do you dislike about Helpwise?

"Great helpdesk software for small or big teams"

What do you like best about Helpwise? I have a small company and using the software has been a breeze. What I really love about it is that it's been so far very reliable, and the delivery rate has been excellent.

"Managing multiple inboxes just got a lot easier!"

What do you like best about Helpwise? You would think that managing multiple inboxes is difficult, but with Helpwise it's easy! I can quickly reply to my customers by simply dragging and dropping content onto customized templates. The platform also makes creating new sites simple- just choose one of their precrafted designs or start from scratch in minutes using all the great features like hosting included (no need worry about maintaining).

"Great Software"

What do you like best about Helpwise? I like the simplicity and the speed of the tool What do you dislike about Helpwise?

"it simplifies customer service in a very omni channel way"

What do you like best about Helpwise? helpwise.io is a new bot that can help you solve customer queries across multiple channels, like email, live chat, and even social media. This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track. This advanced bot is something you want to check out because it's unlike anything you've ever ...

"Helpwise - A great modern shared mailbox!"

What do you like best about Helpwise? Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent.

"Helpwise is the new best thing for customer service teams"

What do you like best about Helpwise? Helpwise is the new best thing for customer service teams. We not only get replies to queries quickly and efficiently, but we also never have to field questions across different channels like email, phone and chat again. The whole team loves it!