Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"I'm able to perform the basics but would love additional features to perform better."

What do you like best about Helpshift? I really enjoy the search and filter feature. The ability to search for issues with certain criteria during a certain time is super helpful. What do you dislike about Helpshift? I do not like not having the ability to add personal macro responses. Recommendations to others considering Helpshift: Ease of creating new issues on behalf of customer - There should be a follow-up button that creates a new issue, even after the issue has been resolved. ...

"Very efficient for business"

What do you like best about Helpshift? i like that we can chat with our customers real time. it is easy to use and allows us to view chat histories. this program helps us connect better with our customers and help them with their concerns. What do you dislike about Helpshift? we need to put tags to route the chats to their respective queue What problems is Helpshift solving and how is that benefiting you? Using helpshift makes a way for us to respond timely to our customers. this greatly ...

"Helpshift is useful"

What do you like best about Helpshift? I like the tabs and categories you can create. What do you dislike about Helpshift? There is no option to right-click and paste/copy into the search field. Must use hot keys. Recommendations to others considering Helpshift: Always search using All Issues tab. What problems is Helpshift solving and how is that benefiting you? Customer based issues. It populates all issues related to specific customers when viewing tickets.

"chats"

What do you like best about Helpshift? being able to help out customers is the best feeling. What do you dislike about Helpshift? nothing. everything is ok as far as I'm concerned Recommendations to others considering Helpshift: N/A What problems is Helpshift solving and how is that benefiting you? MoviePass

"Helpshift - Easy Breezy"

What do you like best about Helpshift? Ease of use is what I like the most. Never had trouble learning how to use it. What do you dislike about Helpshift? None so far. Haven't experienced any trouble using Helpshift at all. What problems is Helpshift solving and how is that benefiting you? Easy to learn, hence assigning queries is a breeze. A lot of time saved since the tagging options help out in sorting out what to prioritize first.

"Very easy to navigate and to get used to."

What do you like best about Helpshift? You can create your own smart views so tickets will automatically show on that folder. What do you dislike about Helpshift? The search function can be made simpler. What problems is Helpshift solving and how is that benefiting you? The tickets come in real-time and there are sort/filter options which makes it easier to find specific tickets you are looking for.

"Great resource for my customer service position"

What do you like best about Helpshift? I like being able to see my replies and new issues in time order and I love the ability to sort the different issues by their subjects. What do you dislike about Helpshift? I wish there was the ability to have more quick replies. Quick replies are absolutely genius. I also wish it didn’t take so long for the reports to update like the new assign reports. What problems is Helpshift solving and how is that benefiting you? I use Helpshift in my customer ...

"My review on Helpshift"

What do you like best about Helpshift? I like how clear it is when looking for my tasks. What do you dislike about Helpshift? The browse system! Sometime I can't find the email I want by its content What problems is Helpshift solving and how is that benefiting you? I have my tasks tagged so it's easy to find my work and I don't need to look for it among dozens of files

"My review on Helpshift"

What do you like best about Helpshift? I like how clear it is when looking for my tasks. What do you dislike about Helpshift? The browse system! Sometime I can't find the email I want by its content What problems is Helpshift solving and how is that benefiting you? I have my tasks tagged so it's easy to find my work and I don't need to look for it among dozens of files

"Very easy to navigate and to get used to."

What do you like best about Helpshift? You can create your own smart views so tickets will automatically show on that folder. What do you dislike about Helpshift? The search function can be made simpler. What problems is Helpshift solving and how is that benefiting you? The tickets come in real-time and there are sort/filter options which makes it easier to find specific tickets you are looking for.