Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Great resource for my customer service position"

What do you like best about Helpshift? I like being able to see my replies and new issues in time order and I love the ability to sort the different issues by their subjects. What do you dislike about Helpshift? I wish there was the ability to have more quick replies. Quick replies are absolutely genius. I also wish it didn’t take so long for the reports to update like the new assign reports. What problems is Helpshift solving and how is that benefiting you? I use Helpshift in my customer ...

"It works pretty well"

What do you like best about Helpshift? all the notes that you can put in helpshift What do you dislike about Helpshift? custom issue fields that we are required to fill in What problems is Helpshift solving and how is that benefiting you? all the emails are connected with each other

"Great platform for your chat support team, big hopes for the future"

What do you like best about Helpshift? Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a nice real-time dashboard to display how many issues are in the funnel and they've integrated with power BI to deliver some in depth metrics for a thorough analysis. Another great feature is their ...

"Great and Efficient!"

What do you like best about Helpshift? I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart. What do you dislike about Helpshift? Sometimes it does lag, Sometimes notifications show but then disappear. Not very often at all, though! What problems is Helpshift solving and how is that benefiting you? I am able to efficiently work as a customer service agent ...

"Very helpful and efficient!"

What do you like best about Helpshift? I love that we can create smart views and auto-assign tickets to certain team members and smart views so the tickets are handled accordingly. The automations to set up auto responders are great, too! What do you dislike about Helpshift? That you are unable to edit the user details to add in the users email and name if that user data does not come over. What problems is Helpshift solving and how is that benefiting you? We are solving offering quick and ...

"Easy Peasy"

What do you like best about Helpshift? Efficiency and ease of service. Makes it very easy to take care of any issue quickly. What do you dislike about Helpshift? Nothing! So far, so good. Can't complain about anything. What problems is Helpshift solving and how is that benefiting you? Any issue I've had with CS

"Helpful tool"

What do you like best about Helpshift? The analytics and reporting capabilities What do you dislike about Helpshift? Tedious process in creating outbound communications between merchant and communication. Lack of application integrations What problems is Helpshift solving and how is that benefiting you? Day to day communications between merchants and customers. Also improving experience based on user feedback from CSAT / DSAT Scores

"Fast and Simple Layout"

What do you like best about Helpshift? The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it all on the show logs tab. The chat tickets also comes in very quickly, the moment when you choose to resolve or reject the chat the new chat ticket will kick in immediately. What do you dislike about ...

"Helpful tool"

What do you like best about Helpshift? The analytics and reporting capabilities What do you dislike about Helpshift? Tedious process in creating outbound communications between merchant and communication. Lack of application integrations What problems is Helpshift solving and how is that benefiting you? Day to day communications between merchants and customers. Also improving experience based on user feedback from CSAT / DSAT Scores

"Fast and Simple Layout"

What do you like best about Helpshift? The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it all on the show logs tab. The chat tickets also comes in very quickly, the moment when you choose to resolve or reject the chat the new chat ticket will kick in immediately. What do you dislike about ...