Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Great resource for my customer service position"

What do you like best about Helpshift? I like being able to see my replies and new issues in time order and I love the ability to sort the different issues by their subjects. What do you dislike about Helpshift? I wish there was the ability to have more quick replies. Quick replies are absolutely genius. I also wish it didn’t take so long for the reports to update like the new assign reports. What problems is Helpshift solving and how is that benefiting you? I use Helpshift in my customer ...

"It works pretty well"

What do you like best about Helpshift? all the notes that you can put in helpshift What do you dislike about Helpshift? custom issue fields that we are required to fill in What problems is Helpshift solving and how is that benefiting you? all the emails are connected with each other

"Great platform for your chat support team, big hopes for the future"

What do you like best about Helpshift? Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a nice real-time dashboard to display how many issues are in the funnel and they've integrated with power BI to deliver some in depth metrics for a thorough analysis. Another great feature is their ...

"Fast and Simple Layout"

What do you like best about Helpshift? The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it all on the show logs tab. The chat tickets also comes in very quickly, the moment when you choose to resolve or reject the chat the new chat ticket will kick in immediately. What do you dislike about ...

"Easy to use"

What do you like best about Helpshift? Works well and is easy to use. All is visible and easily accessible which makes it user-friendly. What do you dislike about Helpshift? No tutorial on how to use smart views and can take a little bit to load at times. What problems is Helpshift solving and how is that benefiting you? Customer service communication

"Helpful tool"

What do you like best about Helpshift? The analytics and reporting capabilities What do you dislike about Helpshift? Tedious process in creating outbound communications between merchant and communication. Lack of application integrations What problems is Helpshift solving and how is that benefiting you? Day to day communications between merchants and customers. Also improving experience based on user feedback from CSAT / DSAT Scores

"Simplified, organized support platform that is easy to use"

What do you like best about Helpshift? I love the simplicity of the flow while working in HelpShift. At first if you are adjusting from another service, it may feel like "Am I missing something, is it really this easy?" It is! The chat format of conversations for all platforms makes it easier to keep track of the customer's concerns. It feels seamless which makes it less stressful. What do you dislike about Helpshift? I wish there were some additional information available, such as issue ...

"Fast and Simple Layout"

What do you like best about Helpshift? The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it all on the show logs tab. The chat tickets also comes in very quickly, the moment when you choose to resolve or reject the chat the new chat ticket will kick in immediately. What do you dislike about ...

"An enormous but exciting experience with Helpshift."

What do you like best about Helpshift? What I like the most with Helpshift is that I can see all the details of the customers which are reliable and helpful for our work. It is a friendly site that can be easily used by everyone. What do you dislike about Helpshift? Sometimes, it is slow to load all the details that are presented on the page. What problems is Helpshift solving and how is that benefiting you? It helps our business to do our work easily and we can communicate well with our ...

"Helpshift is better than Zendesk when it comes to assisting users "

What do you like best about Helpshift? I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it. What do you dislike about Helpshift? I wish macros were easier to use like Zendesk. What problems is Helpshift solving and how is that benefiting you? Currently no business problems at the moment. It's been nice to be able to have the FAQ and ticket system all rolled into one.