Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Feedback"

What do you like best about Helpshift? Tagging is nice to track inbounds and escalations. What do you dislike about Helpshift? Automations are difficult to create properly What problems is Helpshift solving and how is that benefiting you? Merchants reaching out to our team to have us connect with customers and verify how to proceed with orders. "Un-happy" path orders primarily.

"Live chat record keeping"

What do you like best about Helpshift? Ease of API use and creating customized metadata What do you dislike about Helpshift? UI needs to be more intuitive and simpler. Recommendations to others considering Helpshift: Very good tool for live chat and managing the artifacts What problems is Helpshift solving and how is that benefiting you? keep live chat records. use chat to assign task.

"My personal review for Helpshift."

What do you like best about Helpshift? My personal review for Helpshift. It is very helpful in terms of answering concerns and getting to know the exact issues your client is having. The website is fast and intuitive. Helpshift is fast, userfriendly and easy to use. What do you dislike about Helpshift? There are no specifics that I dislike. Maybe more updates in the future. Maybe more button in the future, more settings and filter option. What problems is Helpshift solving and how is that ...

"A fresh experience from someone who works in the BPO industry. "

What do you like best about Helpshift? Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best. What do you dislike about Helpshift? Latencies cannot be avoided. Sometimes the help shift loads for a minute or two and sometimes it instantly loads. Recommendations to others considering Helpshift: Highly recommended. You can access helpshift with your browser. You don't need a VPN or a 3rd party program to access ...

"RVasquez 4"

What do you like best about Helpshift? Easy to use, user friendly, and lightweight. It's very easy to see customer conversation history. What do you dislike about Helpshift? Very limited customization available for agents, no night mode. Recommendations to others considering Helpshift: More customizations for the agent-end interface. It would also be helpful for agents to see their stats so they can track their real-time improvement and stats. It would also be helpful for agents to have ...

"Review of Helpshift Experience from QA"

What do you like best about Helpshift? Customization and ease of access. Communication and note taking for different tickets. The SDK is very intuitive and users seem to have ease when it comes to finding out what they are searching for in FAQs. There are some quirks with sending and receiving messages that should be worked out though. I enjoy the ability to reference tickets easily and the analysis tools. What do you dislike about Helpshift? Security and user privacy protection needs to be ...

"HelpShift Chat"

What do you like best about Helpshift? Chat tool is very user Friendly. and have all the report you need to extract. What do you dislike about Helpshift? For chat messaging none have been observed Recommendations to others considering Helpshift: N/A What problems is Helpshift solving and how is that benefiting you? Provide realtime contacts to customer and support for immediate solution.

"Helpshift Continues to Make Improvements "

What do you like best about Helpshift? The live chat feature has been a game changer for us. We also enjoy the in-app chat feature where we can embed chat within our mobile app for live support. What do you dislike about Helpshift? Would love a mobile app and a cleaner database to pull data via the API for internal data joins and analysis. Also need SMS support so we can text our users via a medium they prefer and are more comfortable with. What problems is Helpshift solving and how is that ...

"It's simple to pick up how to use Helpshift."

What do you like best about Helpshift? The layout, it's easy to toggle between different emails I'm working on. What do you dislike about Helpshift? It would be great to have an FAQ easily available. I'm not sure how to combine issues/emails together that are related. What problems is Helpshift solving and how is that benefiting you? Customer service issues.

"a recommendable experience "

What do you like best about Helpshift? the communication between 2 or more parties What do you dislike about Helpshift? the format in composing a email to another person or company What problems is Helpshift solving and how is that benefiting you? our correspondence with customers is done through help shift