Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Maximizing Efficiency"

What do you like best about Helpshift? Metadata has all the information needed for issue isolation What do you dislike about Helpshift? Power BI or Reporting is sometimes latent Recommendations to others considering Helpshift: NA What problems is Helpshift solving and how is that benefiting you? We are handling tickets from customer's who are having issues with our Email Service. We as users, find th

"Automation and Reporting"

What do you like best about Helpshift? it is real time. Emails come as the Customer sends their email giving us an opportunity to respond to their queries immediately. The tool itself is also user friendly. Just like any other email app when you can send responses. What do you dislike about Helpshift? Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team ...

"Fantastic!"

What do you like best about Helpshift? I like the ability to mention team mates making it easier for us to communicate. What do you dislike about Helpshift? Recently, there has been outages that really affected our productivity. Recommendations to others considering Helpshift: N/A What problems is Helpshift solving and how is that benefiting you? Email problems. One way to deal with email problems is with emails. I guess.

"Satisfied user"

What do you like best about Helpshift? All the features and functionality of the helpshift. Easy to navigate and search information within helpshift. What do you dislike about Helpshift? Maybe the sudden disconnecting from the server. Recommendations to others considering Helpshift: Platform is simple and easy to understand. What problems is Helpshift solving and how is that benefiting you? Customer Service Tickets

"Helpshift Review"

What do you like best about Helpshift? The codes on how to easily search for cases. What do you dislike about Helpshift? the intermittent functionality on the system Recommendations to others considering Helpshift: I would highly recommend it! What problems is Helpshift solving and how is that benefiting you? technical support

"Review"

What do you like best about Helpshift? how the chats are separated properly by the time and that there is a notification when new chats are assigned to you. There are some things that can be improved. What I like the most is how the automation kicks in when the Customer have gone idle. As well as if the Agents have not responded to the chats in a timely manner. What do you dislike about Helpshift? The chats are messy and get tangled up and it should at least be listed as the first it stays ...

"Review"

What do you like best about Helpshift? User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business to have and use, be it the customer facing or internal help desk or for internal customers. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I ...

"Ease of use"

What do you like best about Helpshift? User friendly. Can be accessed thru a mobile device What do you dislike about Helpshift? Reports can be improved. Latency is another thing Recommendations to others considering Helpshift: Reporting and latency What problems is Helpshift solving and how is that benefiting you? Customer service, technical support for outlook.com

"Our go-to platform for all our customer servicing needs"

What do you like best about Helpshift? I use the FAQ feature the most, and appreciate that it's pretty easy to navigate, create, and edit questions. What do you dislike about Helpshift? Formatting of FAQs can sometimes be problematic, especially when copying and pasting. What problems is Helpshift solving and how is that benefiting you? Customer service inbound requests. Customer self-service via FAQs. Live chat integrated via our mobile app.

"Nice Tool "

What do you like best about Helpshift? The Conversation is saved which makes it easy to navigate across the history What do you dislike about Helpshift? Reporting can be improved a little , while pulling up the data there are few reports which are not available Recommendations to others considering Helpshift: NA What problems is Helpshift solving and how is that benefiting you? Quick customer contact and response