9.3
Spot Score
Helpshift Reviews in June 2026: User Ratings, Pros & Cons
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift Reviews & Ratings
Spotsaas Editor’s POV
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Helpshift pros and cons
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 271-280 out of 402
AU
Anonymous User
07/19/18
"Helpshift Review"
What do you like best about Helpshift? The codes on how to easily search for cases. What do you dislike about Helpshift? the intermittent functionality on the system Recommendations to others considering Helpshift: I would highly recommend it! What problems is Helpshift solving and how is that benefiting you? technical support
AU
Anonymous User
07/18/18
"Best platform for email support"
What do you like best about Helpshift? Best thing i loved in helpshift is the search query function where you can easily check all the old cases with good survey What do you dislike about Helpshift? Well i guess the capability of helpshift to read colored tx email. What problems is Helpshift solving and how is that benefiting you? Outlook.com
AU
Anonymous User
07/18/18
"Best Portal ever! "
What do you like best about Helpshift? I love that we could get the reports about agent performance easily What do you dislike about Helpshift? it would be better if we have drill through options in analytics What problems is Helpshift solving and how is that benefiting you? reporting issues.
AU
Anonymous User
07/18/18
"While Helpshift is a powerful tool, lag while using the toold kills productivity."
What do you like best about Helpshift? Customization of the report and easy access. What do you dislike about Helpshift? Lag while working on helpshift. Multiple people have provided feedback that the tool is bit slow which impacts productivity of the individual agents. Recommendations to others considering Helpshift: It is a great tool and with minor adjustments, it can be the perfect business solutions. What problems is Helpshift solving and how is that benefiting you? Connecting with the ...
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AU
Anonymous User
07/18/18
"Pretty awesome ticketing system"
What do you like best about Helpshift? The ability for our app to upload logs and Helpshift to directly link to those logs. What do you dislike about Helpshift? User interface isn't always straight forward, but still much better than others. What problems is Helpshift solving and how is that benefiting you? Mobile app.
AJ
Adara J
07/18/18
"Helpshift's awesome"
What do you like best about Helpshift? The organization of the categories. It's also very easy to find your "open issues" What do you dislike about Helpshift? People can take your case from you. Sort of frustrates people because you've had a way to assist the guest & it's done the complete opposite. Recommendations to others considering Helpshift: I think that the ability to modify the owner of the case should be disabled. That way everyone can finish out their resolutions properly without ...
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AU
Anonymous User
07/18/18
"Good coverage of platforms"
What do you like best about Helpshift? Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration. What do you dislike about Helpshift? Sequence of chat workflow took a bit of figuring out. What problems is Helpshift solving and how is that benefiting you? Allow for a unified chat experience across different platforms. Also, a significant amount of issues were solved by the in-built FAQ.
EV
Eric V
07/18/18
"Good Software"
What do you like best about Helpshift? Helpshift is a great software at times. It does buffer but that normal for software. But still a great way to keep things organized and keep it professional. I do like to see what is the main issue that is occurring with the issue and such. It's a good software. What do you dislike about Helpshift? What I do dislike about the app is that it does leg but that's normal. Sometimes when working on cases, when I work on an issue and resolve it, I scroll ...
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AU
Anonymous User
07/18/18
"It can be helpful. Response time was pretty good."
What do you like best about Helpshift? I like that I'm able to get my questions answered without having to spend time on the phone. What do you dislike about Helpshift? I don't like the waiting time. It can be a bit long. What problems is Helpshift solving and how is that benefiting you? Just being able to help solve the issue in a timely manner
AU
Anonymous User
07/18/18
"Great! Platform"
What do you like best about Helpshift? Easy navigation of issue tickets which makes the platform simple and neat. What do you dislike about Helpshift? unable to export reports for notes and no additional secured authentication method. What problems is Helpshift solving and how is that benefiting you? Customer Service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].