Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Helpful tool"

What do you like best about Helpshift? When updates or logs were done, these will immediately update and it was real-time thus can be easily check. What do you dislike about Helpshift? There are certain times that it will disconnect from the server and needs to be refreshed to check the updates. Recommendations to others considering Helpshift: easy to use What problems is Helpshift solving and how is that benefiting you? Intermittent connection or interruptions.

"Best platform for email support"

What do you like best about Helpshift? Best thing i loved in helpshift is the search query function where you can easily check all the old cases with good survey What do you dislike about Helpshift? Well i guess the capability of helpshift to read colored tx email. What problems is Helpshift solving and how is that benefiting you? Outlook.com

"With helpshift i can manager my "

What do you like best about Helpshift? The way i can see the cases that I have to work on. What do you dislike about Helpshift? I think the user manual could be more specific for the solution provided. What problems is Helpshift solving and how is that benefiting you? I manager customer access, with helpshift a can easily solve the customer problems.

"Straightforward and simple"

What do you like best about Helpshift? Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as well as narrow down searches. It would be nice to see sections in "tabs" so that information is more organized in terms of groups. I also suggest ability to change themes. The ease of use is acutally ...

"Helpshift's awesome"

What do you like best about Helpshift? The organization of the categories. It's also very easy to find your "open issues" What do you dislike about Helpshift? People can take your case from you. Sort of frustrates people because you've had a way to assist the guest & it's done the complete opposite. Recommendations to others considering Helpshift: I think that the ability to modify the owner of the case should be disabled. That way everyone can finish out their resolutions properly without ...

"Perfect"

What do you like best about Helpshift? How simple and smooth everything has been formatted. What do you dislike about Helpshift? Errors that very rarely occur when using helpshift What problems is Helpshift solving and how is that benefiting you? How caught up or behind your team is.

"Pretty awesome ticketing system"

What do you like best about Helpshift? The ability for our app to upload logs and Helpshift to directly link to those logs. What do you dislike about Helpshift? User interface isn't always straight forward, but still much better than others. What problems is Helpshift solving and how is that benefiting you? Mobile app.

"My customers know my business now"

What do you like best about Helpshift? Helpshift is a good solution for giving support to customers. What do you dislike about Helpshift? The integration sdk is a quite bad sometimes. What problems is Helpshift solving and how is that benefiting you? The contact with my customers

"Best Portal ever! "

What do you like best about Helpshift? I love that we could get the reports about agent performance easily What do you dislike about Helpshift? it would be better if we have drill through options in analytics What problems is Helpshift solving and how is that benefiting you? reporting issues.

"Useful and Powerful"

What do you like best about Helpshift? ticket collaboration and fast response.. What do you dislike about Helpshift? what i dislike is the reports and the automation Recommendations to others considering Helpshift: flow design is simple and easy to understand What problems is Helpshift solving and how is that benefiting you? customer service