Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Works great!"

What do you like best about Helpshift? I’m able to communicate with my staff much more efficiently! What do you dislike about Helpshift? Sometimes there are delays, but not too an extent. What problems is Helpshift solving and how is that benefiting you? We’re solving our problem of communication. Using this product has definitely benefit my coworkers and I by learning how to communicate with each other.

"Simplicity when relaying support"

What do you like best about Helpshift? The simple design and ease of entry. I was able to track clients, information related in one easy app and being on my feet most of my shift made me more available for person to person work. What do you dislike about Helpshift? Sometimes it has loading or processing errors What problems is Helpshift solving and how is that benefiting you? The ability to input information from our consumers into one large block and correct issues within the company

"Ease of use"

What do you like best about Helpshift? Easy to use and navigate, very user friendly What do you dislike about Helpshift? Can freeze and not update, has a hard time communicating with other programs What problems is Helpshift solving and how is that benefiting you? Guests are able to easily contact us, makes communication easy

"Easy to use customer support service"

What do you like best about Helpshift? I really like help shift for the simplicity it's very user friendly What do you dislike about Helpshift? They have bots that filter the chat sometimes What problems is Helpshift solving and how is that benefiting you? I help customers with billing issues

"Easy to use and great for customers!"

What do you like best about Helpshift? I love how easy it is to use with mobile use, allowing for in-app users to receive a message with the push of a button. What do you dislike about Helpshift? Although easy to respond to and easy to send an initial message, it does not receive 100% feedback, but that would be expected from any service. What problems is Helpshift solving and how is that benefiting you? We get much more feedback and customer interaction from customers who are online ...

"its easy to use and anyone can start using the tool with great ease "

What do you like best about Helpshift? The tool is easy to use and anyone who is a quick learner can understand well and stat using tht tool What do you dislike about Helpshift? nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely What problems is Helpshift solving and how is that benefiting you? mostly dealing with live chats and help desk issue.

"An efficient way to facilite customer support"

What do you like best about Helpshift? The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages. What do you dislike about Helpshift? Refresh rates were inconsistent with the queue. When there are a high volume of users in the same queue, cases would get reassigned and responded to incorrectly. Recommendations to others considering Helpshift: Make sure that your company has ...

"My Helpshift Review"

What do you like best about Helpshift? I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use. What do you dislike about Helpshift? Privacy Protection could be better. The admin options aren't the greatest around. The FAQs aren't very in depth. Recommendations to others considering Helpshift: Helpshift is a valuable tool that anyone would find useful for their specific needs What problems is Helpshift solving ...

"Reliable Tool"

What do you like best about Helpshift? Friendly user and easy to use Tool when supporting customers. What do you dislike about Helpshift? Email technical issue sometimes.(Performance) Recommendations to others considering Helpshift: NA What problems is Helpshift solving and how is that benefiting you? Email Technical concern.

"Efficient service"

What do you like best about Helpshift? What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution. What do you dislike about Helpshift? I have observed delays when extracting reports using Power BI. Recommendations to others considering Helpshift: NA What problems is Helpshift solving and how is that benefiting you? From time to time. ...