Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Clients feel more comfortable"

What do you like best about Helpshift? The efficient and intuitive way to lend a hand to our customers. What do you dislike about Helpshift? Hard question. It would be great to reduce the effort to start a session. Something like do a simple click from your inbox to get in into Helpshift. Recommendations to others considering Helpshift: Try to use every feature that this great system offer. Check very often if new feature is added that could help to your end. What problems is Helpshift ...

"Helpshift is a perfect platform for communicating wit your customers."

What do you like best about Helpshift? I like that Helpshift as a company is willing to work with you and make their platform better specifically for you. What do you dislike about Helpshift? I don't like that the search feature in HS can be difficult to learn and use. What problems is Helpshift solving and how is that benefiting you? We are solving our customers' problems with Helpshift because we can Live chat with our customers there now and that means we can get back to them faster and ...

"Helpshift Review"

What do you like best about Helpshift? All my conversations with customers are kept really organized. It helps me not feel overwhelmed. What do you dislike about Helpshift? I feel like the tags could be improved. The auto-tagging isn't always accurate. What problems is Helpshift solving and how is that benefiting you? We are using it for Customer Experience/support. Helpshift helps us stay super on top of time-sensitive issues with customers.

"Clients feel more comfortable"

What do you like best about Helpshift? The efficient and intuitive way to lend a hand to our customers. What do you dislike about Helpshift? Hard question. It would be great to reduce the effort to start a session. Something like do a simple click from your inbox to get in into Helpshift. Recommendations to others considering Helpshift: Try to use every feature that this great system offer. Check very often if new feature is added that could help to your end. What problems is Helpshift ...

"Great visibility"

What do you like best about Helpshift? I love that I can have multiples partway open at once. So I can see if I have issues coming in while I am working on something else. I also love that it has the number of issues in my queue on the tab when I am in a different web page! What do you dislike about Helpshift? I wish that it was easier to link to other platforms. But I really do like the program itself! Recommendations to others considering Helpshift: Great product. What problems is ...

"User friendly!"

What do you like best about Helpshift? I love that you can search for older issues. This helps when trying to determine if a Customer has written in before. Analytics are great as well as we can check on the number of issues that an Agent has taken. What do you dislike about Helpshift? There really isn't anything that I dislike. My experience has been great. What problems is Helpshift solving and how is that benefiting you? Helpshift allows us to communicate with our customers in a quick ...

"Usefull work tool."

What do you like best about Helpshift? I like being able to look up FAQ to answer customer questions. What do you dislike about Helpshift? Sometimes the website has bugs or customers are assigned to people not active What problems is Helpshift solving and how is that benefiting you? Giving customers an option to contact us within the app.

"Helpshift "

What do you like best about Helpshift? Simple organization of queues to manage customer interactions. Can add internal notes to communicate with other internal users remotely and without having to change platforms. I like the ability to open a ticket for a customer on their behave by inputting their information when creating the ticket. What do you dislike about Helpshift? The format for searching can show way too many irrelevant results when not using the given format. Ex: from email: is: ...

"Love it!"

What do you like best about Helpshift? We can organize by folders and make things just as we need them. What do you dislike about Helpshift? Can't think of a dislike, actually! I guess if I need to dislike something, it's that we can't do text support through HS. What problems is Helpshift solving and how is that benefiting you? We're able to help our customers quickly and efficiently through HelpShift.

"User friendly!"

What do you like best about Helpshift? I love that you can search for older issues. This helps when trying to determine if a Customer has written in before. Analytics are great as well as we can check on the number of issues that an Agent has taken. What do you dislike about Helpshift? There really isn't anything that I dislike. My experience has been great. What problems is Helpshift solving and how is that benefiting you? Helpshift allows us to communicate with our customers in a quick ...