Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Helpshift Review"

What do you like best about Helpshift? All my conversations with customers are kept really organized. It helps me not feel overwhelmed. What do you dislike about Helpshift? I feel like the tags could be improved. The auto-tagging isn't always accurate. What problems is Helpshift solving and how is that benefiting you? We are using it for Customer Experience/support. Helpshift helps us stay super on top of time-sensitive issues with customers.

"Helpshift is a perfect platform for communicating wit your customers."

What do you like best about Helpshift? I like that Helpshift as a company is willing to work with you and make their platform better specifically for you. What do you dislike about Helpshift? I don't like that the search feature in HS can be difficult to learn and use. What problems is Helpshift solving and how is that benefiting you? We are solving our customers' problems with Helpshift because we can Live chat with our customers there now and that means we can get back to them faster and ...

"Great visibility"

What do you like best about Helpshift? I love that I can have multiples partway open at once. So I can see if I have issues coming in while I am working on something else. I also love that it has the number of issues in my queue on the tab when I am in a different web page! What do you dislike about Helpshift? I wish that it was easier to link to other platforms. But I really do like the program itself! Recommendations to others considering Helpshift: Great product. What problems is ...

"Good solution for quick questions/answers"

What do you like best about Helpshift? Helpshift is a great resource for a company who has very simple/quick questions and answers. They provide great resources for "Quick Replies" as well as FAQ functionality. If your company does not have to give super in depth answers and very limited touchpoints, Helpshift is great! What do you dislike about Helpshift? Not made for very in depth ticketing work. Hard to find previous tickets, no way to link a customer to multiple e-mail addresses. This ...

"Works good and is efficient "

What do you like best about Helpshift? I enjoy that you can view all cases and have the ability to create your own smart views. What do you dislike about Helpshift? The search function within the program does not work very well unless you use "AND" - Site does not update in real time, slight delay. Occasionally causes coworkers to take cases from one another because on one screen it says open and on the other it shows taken. What problems is Helpshift solving and how is that benefiting ...

"Review of helpshift"

What do you like best about Helpshift? Helpshift makes it easy for us to actively communicate with our customers, The platform has many features that are easy to use and intuitive. What do you dislike about Helpshift? I sometimes find it challenging to find historical tickets What problems is Helpshift solving and how is that benefiting you? All aspects of Customer service with our customers and fulfillment centers

"A convenient and quick program that is easy to teach, but hard to customize"

What do you like best about Helpshift? I like the ease of assigning to others, making notes, and general communication between team members. What do you dislike about Helpshift? The business of design. I wish I could customize column widths (and if I can, I wish it was easier and more readily available how to do). In addition, I wish I could assign a take or reply to a ticket and have a queue assignment hold. What problems is Helpshift solving and how is that benefiting you? customer ...

"Wonderful Tool For CSX!"

What do you like best about Helpshift? I love the interface, and the ease of use. It truly is one of the easiest to pick up yet multifaceted tools for my industry. What do you dislike about Helpshift? I wish it could be better integrated with multiple issues, and mobile is a disaster. However the drawbacks do not take away from the overall benefits of the product. What problems is Helpshift solving and how is that benefiting you? We use it for our escalations team and it's fabulous!

"Love Helpshift!"

What do you like best about Helpshift? how the interactive chats are separated properly by the time and the notifications sent make it easy to search What do you dislike about Helpshift? It is sometimes difficult to search for past tickets by topic, but as long as I have the USER ID I can still track them. What problems is Helpshift solving and how is that benefiting you? I am solving customer experience tickets and it is second to none when interacting with them. It is a great place to ...

"HelpShift user for a Gaming account"

What do you like best about Helpshift? I like the simplicity of its user interface. It's very easy to look for needed information. The integration to the game that we are supporting is also really nice. What do you dislike about Helpshift? It is difficult to pull up reports on a per-user basis. They have to go through their managers first (or even clients) to get their ticket stats for the day, week, or month. What problems is Helpshift solving and how is that benefiting you? Easier ...