Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Good, only issue is it will freeze at times so we have to log out and in again"

What do you like best about Helpshift? When interacting with customers, we get assistance when customers are idle and an automation message is sent our to check if the Customer is still. Fast and easy way for customer to communicate rather then having to speak over the phone What do you dislike about Helpshift? When it freezes in the middle of chatting with a customer and we have to click back and forth Recommendations to others considering Helpshift: Great product to use for customer that ...

"Usefull work tool."

What do you like best about Helpshift? I like being able to look up FAQ to answer customer questions. What do you dislike about Helpshift? Sometimes the website has bugs or customers are assigned to people not active What problems is Helpshift solving and how is that benefiting you? Giving customers an option to contact us within the app.

"Helpshift "

What do you like best about Helpshift? Simple organization of queues to manage customer interactions. Can add internal notes to communicate with other internal users remotely and without having to change platforms. I like the ability to open a ticket for a customer on their behave by inputting their information when creating the ticket. What do you dislike about Helpshift? The format for searching can show way too many irrelevant results when not using the given format. Ex: from email: is: ...

"Love Helpshift!"

What do you like best about Helpshift? how the interactive chats are separated properly by the time and the notifications sent make it easy to search What do you dislike about Helpshift? It is sometimes difficult to search for past tickets by topic, but as long as I have the USER ID I can still track them. What problems is Helpshift solving and how is that benefiting you? I am solving customer experience tickets and it is second to none when interacting with them. It is a great place to ...

"HelpShift user for a Gaming account"

What do you like best about Helpshift? I like the simplicity of its user interface. It's very easy to look for needed information. The integration to the game that we are supporting is also really nice. What do you dislike about Helpshift? It is difficult to pull up reports on a per-user basis. They have to go through their managers first (or even clients) to get their ticket stats for the day, week, or month. What problems is Helpshift solving and how is that benefiting you? Easier ...

"Works good and is efficient "

What do you like best about Helpshift? I enjoy that you can view all cases and have the ability to create your own smart views. What do you dislike about Helpshift? The search function within the program does not work very well unless you use "AND" - Site does not update in real time, slight delay. Occasionally causes coworkers to take cases from one another because on one screen it says open and on the other it shows taken. What problems is Helpshift solving and how is that benefiting ...

"Wonderful Tool For CSX!"

What do you like best about Helpshift? I love the interface, and the ease of use. It truly is one of the easiest to pick up yet multifaceted tools for my industry. What do you dislike about Helpshift? I wish it could be better integrated with multiple issues, and mobile is a disaster. However the drawbacks do not take away from the overall benefits of the product. What problems is Helpshift solving and how is that benefiting you? We use it for our escalations team and it's fabulous!

"Review of helpshift"

What do you like best about Helpshift? Helpshift makes it easy for us to actively communicate with our customers, The platform has many features that are easy to use and intuitive. What do you dislike about Helpshift? I sometimes find it challenging to find historical tickets What problems is Helpshift solving and how is that benefiting you? All aspects of Customer service with our customers and fulfillment centers

"Good solution for quick questions/answers"

What do you like best about Helpshift? Helpshift is a great resource for a company who has very simple/quick questions and answers. They provide great resources for "Quick Replies" as well as FAQ functionality. If your company does not have to give super in depth answers and very limited touchpoints, Helpshift is great! What do you dislike about Helpshift? Not made for very in depth ticketing work. Hard to find previous tickets, no way to link a customer to multiple e-mail addresses. This ...

"A convenient and quick program that is easy to teach, but hard to customize"

What do you like best about Helpshift? I like the ease of assigning to others, making notes, and general communication between team members. What do you dislike about Helpshift? The business of design. I wish I could customize column widths (and if I can, I wish it was easier and more readily available how to do). In addition, I wish I could assign a take or reply to a ticket and have a queue assignment hold. What problems is Helpshift solving and how is that benefiting you? customer ...