Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Help desk Even Easier"

What do you like best about Helpshift? I have used a large number of help desk programs in the past and nothing compares to the dependablilty of helpshift. Fast and easy to learn I highly recommend this! What do you dislike about Helpshift? Minor dislike would be the price of Helpshift Recommendations to others considering Helpshift: Best help desk solution on the market right now! What problems is Helpshift solving and how is that benefiting you? Help desk ticketing

"It supporr"

What do you like best about Helpshift? Its a great work place I am learning a lot of things and thats the best part of it What do you dislike about Helpshift? People being sarcastic Too much poking nose everywhere Have to be careful What problems is Helpshift solving and how is that benefiting you? IT I can solve real world problem with it

"Helpshift provides a seamless support experience for the customer and business alike."

What do you like best about Helpshift? The in-app FAQ and messaging for customers, and the APIs that present so much information on the backend, saving much time. What do you dislike about Helpshift? The technicality of the APIs needed to get the full Helpshift experience is often daunting and not something a marketing team can implement alone. What problems is Helpshift solving and how is that benefiting you? Helpshift helps us save time asking questions and allows us to sort our issues ...

"Help shift review"

What do you like best about Helpshift? That it delivers a superior customer service experience at a lower cost to all my clients. What do you dislike about Helpshift? I really dislike nothing about it. It basically upgraded me from a previous software I used. Recommendations to others considering Helpshift: Affordable price and faster technology What problems is Helpshift solving and how is that benefiting you? Analysts and metrics

"Help shift review"

What do you like best about Helpshift? That it delivers a superior customer service experience at a lower cost to all my clients. What do you dislike about Helpshift? I really dislike nothing about it. It basically upgraded me from a previous software I used. Recommendations to others considering Helpshift: Affordable price and faster technology What problems is Helpshift solving and how is that benefiting you? Analysts and metrics

"Consistent experience across multiple products"

What do you like best about Helpshift? Helpshift makes it easy to navigate the help section of multiple products What do you dislike about Helpshift? Sterile, bland UI; looks like virtually every other system out there What problems is Helpshift solving and how is that benefiting you? Integrates well with my company's app

"Overall, a great experience!"

What do you like best about Helpshift? It's easy to see new issues coming in! I can set it to different priority levels. What do you dislike about Helpshift? Sometimes acts a little glitchy. It will show I have open issues, when I don't. Recommendations to others considering Helpshift: Overall, great product. Easy for CS reps to use! What problems is Helpshift solving and how is that benefiting you? Easy to connect and reach out to customers. Easy to find past issues with customers.

"Helpshift has many awesome features."

What do you like best about Helpshift? Helpshift has a ton of awesome features and when we think of a new feature that we'd like, they let us work with this on it and typically they pull through and create something for us. Whenever we have a problem they are quick to respond back and get it fixed so that we can best help our customers. What do you dislike about Helpshift? There is not too much that I dislike about Helpshift. I don't even know what that one thing would be if I had to choose ...

"Love it!"

What do you like best about Helpshift? We can organize by folders and make things just as we need them. What do you dislike about Helpshift? Can't think of a dislike, actually! I guess if I need to dislike something, it's that we can't do text support through HS. What problems is Helpshift solving and how is that benefiting you? We're able to help our customers quickly and efficiently through HelpShift.

"Good, only issue is it will freeze at times so we have to log out and in again"

What do you like best about Helpshift? When interacting with customers, we get assistance when customers are idle and an automation message is sent our to check if the Customer is still. Fast and easy way for customer to communicate rather then having to speak over the phone What do you dislike about Helpshift? When it freezes in the middle of chatting with a customer and we have to click back and forth Recommendations to others considering Helpshift: Great product to use for customer that ...