Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Togetherness"

What do you like best about Helpshift? I enjoy the feature of tagging and sharing without showing it to the customers. What do you dislike about Helpshift? Inability to combine tickets together, would be great to have a way to do this What problems is Helpshift solving and how is that benefiting you? Contacting customers in a quick and precise way that is logged for other people.

"Good and constantly working on being better"

What do you like best about Helpshift? Helpshift is a clear and concise way to assist customers. They are constantly asking for feedback to better their product. What do you dislike about Helpshift? My only complaint is that I cannot unassign a ticket from myself or others. Recommendations to others considering Helpshift: Talk to the team, they will work with you. What problems is Helpshift solving and how is that benefiting you? It has become an easy way for customers to chat in our app ...

"Always the best way to connect with the developers"

What do you like best about Helpshift? It's a thrill to get to talk to the makers of the game, ask questions and give comments. The tool just works, always in each game that I've been able to use it in. What do you dislike about Helpshift? The people at the other end could be brought more closer by giving them a face, like using emojis as representing avatars on the messages. What problems is Helpshift solving and how is that benefiting you? Our players getting to talk to us constantly when ...

"All your needs in one great program"

What do you like best about Helpshift? I love the way that you can tag tickets that come in easily and then search for them later by tag. I also really like the different folders/queues that you can assign tickets to. Another great feature is the ability to insert FAQ that saves time. What do you dislike about Helpshift? Currently, Helpshift does not support the ability to have tickets come in through SMS (or text). We have a lot of customers that like to receive support and help via text ...

"Helpshift Makes Helping Hear Our Guests Voices Easy"

What do you like best about Helpshift? The best thing about Helpshift is the smartviews. With smartviews, my team is able to get through contacts quickly. What do you dislike about Helpshift? If there was one thing that I had to say I dislike, it would be that it is not a desktop application. Recommendations to others considering Helpshift: This will make your life so much easier when helping resolve your customers issues and feedback What problems is Helpshift solving and how is that ...

"Helpshift has come so far! We are really happy with them!"

What do you like best about Helpshift? I love their Live Chat, their Analytics, and how responsive they are in our requests What do you dislike about Helpshift? I wish they had SMS Text Support and I wish they had more personalization with the ability to do a profile pic avatar and stuff like that for Live Chat Recommendations to others considering Helpshift: Great out of the box, but you will pay extra for the additional features What problems is Helpshift solving and how is that ...

"Highly recommended "

What do you like best about Helpshift? Helpshift is awesome because it allows you to create automated responses. It also has great tagging capabilities. What do you dislike about Helpshift? FAQs could have a better experience. It would also be great to have automated bot that resolves spam. What problems is Helpshift solving and how is that benefiting you? Customer reported app issues. Obtaining info on repro steps. Querying for specific issues based on keyword . Segmenting users based on ...

""Clear and basic""

What do you like best about Helpshift? Helpshift permits cross stage sees for clients and can be custom-made relying upon business require. It very well may be utilized on numerous working framework conditions and programs. I like the general interface and coordination. The capacity to look into groups and gatherings, just as limit seeks. It is pleasant to see segments in "tabs" with the goal that data is progressively composed as far as gatherings. I additionally recommend capacity to ...

""Clear and basic""

What do you like best about Helpshift? Helpshift permits cross stage sees for clients and can be custom-made relying upon business require. It very well may be utilized on numerous working framework conditions and programs. I like the general interface and coordination. The capacity to look into groups and gatherings, just as limit seeks. It is pleasant to see segments in "tabs" with the goal that data is progressively composed as far as gatherings. I additionally recommend capacity to ...

"Help desk Even Easier"

What do you like best about Helpshift? I have used a large number of help desk programs in the past and nothing compares to the dependablilty of helpshift. Fast and easy to learn I highly recommend this! What do you dislike about Helpshift? Minor dislike would be the price of Helpshift Recommendations to others considering Helpshift: Best help desk solution on the market right now! What problems is Helpshift solving and how is that benefiting you? Help desk ticketing