Helpshift Reviews in June 2026: User Ratings, Pros & Cons

""Great platform for your chat support team""

What do you like best about Helpshift? Helpshift has worked superbly on their talk bolster stage. There are some pleasant highlights that are adapted towards AI and computerizations - Auto reactions dependent on watchwords, FAQ question show dependent on catchphrases, time based robotizations and that's only the tip of the iceberg. They have a decent ongoing dashboard to show what number of issues are in the channel and they've incorporated with power BI to convey some inside and out ...

""Incredible stage for client administration! ""

What do you like best about Helpshift? I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid! What do you dislike about ...

"Help Shift Review"

What do you like best about Helpshift? What I like about Helpshift is the ease searching for old tickets and new tickets! It is great! What do you dislike about Helpshift? I do not like to use the Customer Issue Fields because it prolongs fixing the issue and getting back to customers. Recommendations to others considering Helpshift: Not using the customer issue fields! however, I do understand that it is a part of the job and is needed to work it. What problems is Helpshift solving and how ...

"Excellent CS Platform"

What do you like best about Helpshift? Helpshift is extremely intuitive and user-friendly. It makes it easier to see all the support request in one place and organize issues efficiently. What do you dislike about Helpshift? I wish there was better search functionality to sort through past tickets. It would make following up on issues and reviewing past contact with a customer much easier. Recommendations to others considering Helpshift: highly recommend it simplifies large volumes of ...

"Helpshift is where its at"

What do you like best about Helpshift? I've experienced using various Customer Service tool and Helpshift is the best experience. Clutter-free UI, navigation friendly and relatively easy to learn and use. What do you dislike about Helpshift? Please implement an option to re-open tickets that were sent as resolved. There are times that this will be done by accident although we're just suppose to reply. Recommendations to others considering Helpshift: Easy to learn and use. One of the best ...

"User friendly "

What do you like best about Helpshift? It’s easy and straight forward. Helpshit support is there for any questions What do you dislike about Helpshift? Needs more features...................... What problems is Helpshift solving and how is that benefiting you? Feedback from customers

"Helpshift Review"

What do you like best about Helpshift? What I like the best about Helpshift is it being very user friendly. What do you dislike about Helpshift? none so far. So far, helpshift have been very easy to use and understand. Recommendations to others considering Helpshift: Use it wisely and thoroughly. What problems is Helpshift solving and how is that benefiting you? We use helpshift to communicate with players using our game and the benefit we get from it is the constant updates we get from ...

"Brings a lot to the table"

What do you like best about Helpshift? There's a lot of things helpshift brings to the table for the amount of work needed to integrate the library. You just need to call a few APIs and once the helpshift overlay comes up, helpshift takes over and does the rest. What do you dislike about Helpshift? The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the ...

"love helpshift"

What do you like best about Helpshift? you can answer a contact with just one response. What do you dislike about Helpshift? the conversation never just ends days and days later the guest and just open it back up with a new topic. What problems is Helpshift solving and how is that benefiting you? quick questions are getting answered more quickly and that helps a lot with all the different contacts we receive.

"Helpshift has come so far! We are really happy with them!"

What do you like best about Helpshift? I love their Live Chat, their Analytics, and how responsive they are in our requests What do you dislike about Helpshift? I wish they had SMS Text Support and I wish they had more personalization with the ability to do a profile pic avatar and stuff like that for Live Chat Recommendations to others considering Helpshift: Great out of the box, but you will pay extra for the additional features What problems is Helpshift solving and how is that ...