Helpshift Reviews in June 2026: User Ratings, Pros & Cons

The best CRM tool in the market!

PROS: Helpshift adds a whole layer of convenience to customer service. For one, it organizes our correspondence y category. We can also easily pick-up conversations with customers where we last left them. This has facilitated a smooth and natural flow of conversation between our agents and our clients. We can also easily add notes to help us remember certain information about said clients.

"just Awesome , simple and elegant"

What do you like best about Helpshift? i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately What do you dislike about Helpshift? the collection of chats tend to get messy as they get to be older by ...

"just Awesome , simple and elegant"

What do you like best about Helpshift? i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately What do you dislike about Helpshift? the collection of chats tend to get messy as they get to be older by ...

"I like work?"

What do you like best about Helpshift? It makes my job easier, I don't have as many headaches. It is self explanatory a walk in the park compared to other places I've worked What do you dislike about Helpshift? It was difficult to go through the process of moving everything over Recommendations to others considering Helpshift: Keep with it. What problems is Helpshift solving and how is that benefiting you? Its just easier to use so I feel better and I'm nicer to the customer

"It helps!!"

What do you like best about Helpshift? No matter what your problem is helpshift can fix it immediately! What do you dislike about Helpshift? I dislike that it is a little difficult to run the system. What problems is Helpshift solving and how is that benefiting you? Any problem!

"Helpshift lost our interest "

What do you like best about Helpshift? Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings. What do you dislike about Helpshift? Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible. Recommendations to others ...

"Helpshift review! "

What do you like best about Helpshift? Very easy interface to navigate, most employees caught on quickly What do you dislike about Helpshift? Has a noticeable lag during busy hours.. Recommendations to others considering Helpshift: Very easy to train and use What problems is Helpshift solving and how is that benefiting you? Using for insurance customer support. Easier than system company has previously tried.

"Amazing Features. Awesome Software for Customers Service "

What do you like best about Helpshift? I like the quick response from the vendor of this application. Again, I get excited with how Hlpshift notifies its users in case of a problem that needs to be addressed. The application is easy to use and makes it possible to track different movements in a site. Lastly, the layout of this application is simple, and with amazing FAQs. What do you dislike about Helpshift? However, i find it disturbing for tagging a new issue. In fact, users need to ...

"Lightweight Vurnerability Management Tool"

What do you like best about Helpshift? I love the concern that the vendor has to the customers. In my opinion, the developer understands that customers are the main drivers of any business setting. Besides, Helpshift ensures that no single person without the authorization of the admin can gain access to a given information. Lastly, the user design of this product is much enticing. What do you dislike about Helpshift? However, I wish the vendor a=could revive the Live Chat Feature of this ...

""Outstanding Customer Service Platform!""

What do you like best about Helpshift? Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help ...