Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Overall positive, though a little frustrating."

What do you like best about Helpshift? I love the philosophy of empowering players to help themselves with FAQs, before needing to speak with an agent, and the use of bots and automations to offset the work. What do you dislike about Helpshift? I feel there are still too many obvious features that are missing, and existing features that just don't function intuitively. You can add Tags en-mass, but you cannot remove them. You can request customers to take surveys, but there is no easy way ...

"The program was helpful, but unorganized at times due to uneasy processes. "

What do you like best about Helpshift? I liked that we could house multiple processes under one program. What do you dislike about Helpshift? I disliked that we could not generate a basic email and had to undergo a complicated process just to send an email to a customer. Recommendations to others considering Helpshift: It is good if you plan on doing an email-based customer service experience with pre-written responses and actions. What problems is Helpshift solving and how is that ...

"With Helpshift you have everything! "

What do you like best about Helpshift? The best thing I like is the flexibility to customize helpshift smart tools upon my needs. What do you dislike about Helpshift? More editable feature on the panel rather than on the sdk would be great. What problems is Helpshift solving and how is that benefiting you? It’s easy to approach to a customer need withing just one panel.

"Makes my job so much easier"

What do you like best about Helpshift? You can save pre written answers that will inject player names and agent names to speed up response times insanely What do you dislike about Helpshift? Honestly I can't think of any downsides. There isn't anything I need to do that I am not able to do using helpshift. What problems is Helpshift solving and how is that benefiting you? I work for a mobile games company and deal with our players on a day to day basis. Helpshift allows us to provide ...

"I am using helpshift for mobile games"

What do you like best about Helpshift? Easy to use, campaign function. It saves a lot of time. What do you dislike about Helpshift? I don't like that we don't have enough techinical support. We are based in China it is difficult for us to find help（due to time difference and language barriers）. My sales left helpshift but no one notify us, which makes us wait months to receive our contract back. = Recommendations to others considering Helpshift: It is one of the most popular customer ...

It makes customer service a lot more manageable.

PROS: Helpshift offers convenience and accessibility like no other platform. It allows users and agents to quickly log in and file/respond to tickets without any problem. It has also helped us set up an FAQ page to decrease the traffic of users calling in to ask basic questions about our products. We're at the peak of our productivity and organization thanks to Helpshift.

Our agents love working with Helpshift!

PROS: I love how Helpshift teaches our agents ownership. If they get assigned a lead/contact, they would likely be the key person to resolve any issues this individual may raise throughout his/her buyer's journey. I think that this is a great tactic because re-assigning contacts are too time-consuming and stressful for all parties.

Our agents love working with Helpshift!

PROS: I love how Helpshift teaches our agents ownership. If they get assigned a lead/contact, they would likely be the key person to resolve any issues this individual may raise throughout his/her buyer's journey. I think that this is a great tactic because re-assigning contacts are too time-consuming and stressful for all parties.

Help keep our workflow organized.

PROS: The source of a ticket doesn't matter—whether through email, chat, or call—because Helpshift filters it all into a queue, so we know which ones to prioritize. Organizing tickets used to be an issue in our team, but this is now our strongest suit thanks to Helpshift.

Help keep our workflow organized.

PROS: The source of a ticket doesn't matter—whether through email, chat, or call—because Helpshift filters it all into a queue, so we know which ones to prioritize. Organizing tickets used to be an issue in our team, but this is now our strongest suit thanks to Helpshift.