Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use - analytics could be better "

What do you like best about Helpshift? The best thing about using helpshift is how easy it is to manage multiple chats. We have cut down our cost per contact by 48% since we implemented this tool. What do you dislike about Helpshift? I don't like how the integration with ServiceCloud is basically non-existent. For a person who has team members who work across multiple channels of communication, it's tough pulling data from multiple different places. What problems is Helpshift solving and ...

"The best suite we've used."

What do you like best about Helpshift? Helpshift enables us to easily keep up with our users' queries, and the ability to curate a suite of FAQ responses increases our response times dramatically. What do you dislike about Helpshift? Helpshift doesn't allow you to suspend/ban problematic SKD users. You're also not able to merge issues together. These are the only downsides to the suite. What problems is Helpshift solving and how is that benefiting you? Being able to quickly input ...

"Great!"

What do you like best about Helpshift? The custom issues field make it clear to what the issues are and provide me a resource to use for future training purposes. What do you dislike about Helpshift? When an old chat comes in that the user does not answer as "resolved', it gets assigned to the old user which can be messy at times. What problems is Helpshift solving and how is that benefiting you? In general, no problems at all.

"Layout simples "

What do you like best about Helpshift? A interação com os clientes é muito boa. What do you dislike about Helpshift? Poderia incluir mais ferramentas que poderiam nos auxiliar. Recommendations to others considering Helpshift: Utilize, pois é uma ferramenta espetacular What problems is Helpshift solving and how is that benefiting you? Tratando diversos assuntos com nossos clientes

"Not as good as Zendesk "

What do you like best about Helpshift? In-app implementation is alright. There is nothing special about Helpshift What do you dislike about Helpshift? Can’t merge tickets, no standalone mobile app, can’t selectively suppress satisfaction survey, hate reject function, not enough placeholders in macros, bad ui Recommendations to others considering Helpshift: Use Zendesk What problems is Helpshift solving and how is that benefiting you? It’s a basic ticketing system for us. Subpar compared to ...

"Great way to help clients fast."

What do you like best about Helpshift? The ease of use and access to our clients. Really fast to help our clients with all their questions. What do you dislike about Helpshift? How the chat doesn't make more noise to notify that a client has messaged back or has not accepted the solution. What problems is Helpshift solving and how is that benefiting you? Conflicts that arise from our website and helping our clients navigate through it. As well as helping understand DOT regulations.

"Customer Review"

What do you like best about Helpshift? Helpshift is great to use because it's so commonly adopted, customers understand the interface very well at this point. What do you dislike about Helpshift? I have no real complaints about helpshift at this point What problems is Helpshift solving and how is that benefiting you? It's been great to consolidate all of our feedback to an easy to use resource and then track trends in issues.

"Helpshift"

What do you like best about Helpshift? I like the automated responses, it helps up bring up information on our client. What do you dislike about Helpshift? I dont like the notifications. I wish there was a sound or the screen would automatically pop up and make it more custom for different businesses. What problems is Helpshift solving and how is that benefiting you? Quick matters, urgent issues. Some people would rather chat then email or phone call.

"A great customer service platform "

What do you like best about Helpshift? I like that Helpshift allows you to easily respond to customers straight from the platform while being able to categorize messages to create easy access for other team members. The app also allows you to leave notes so that throughout communication, you can have pertinent information on hand to reference without having to go through the whole discovery process every time a customer writes in. I also like that you are able to send issues to other team ...

"Excellent helpdesk "

What do you like best about Helpshift? The use interface is very user friendly. Easy to learn and extremely to manage! What do you dislike about Helpshift? can't do custom permissions, for example it's either agents or admins, there is no in between. What problems is Helpshift solving and how is that benefiting you? we used to offer customer support via email. Helpshift lets us manage specific topics.