Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"User friendly"

What do you like best about Helpshift? User friendly workflow, simple dashboard. What do you dislike about Helpshift? Lack of customization within FAQ fields. Recommendations to others considering Helpshift: Improve FAQ customization What problems is Helpshift solving and how is that benefiting you? Analytics could be improved to focus on FAQ feedback and team response analytics.

"From a tool, with love."

What do you like best about Helpshift? Simplicity and possibilities which are going to improve your own work. What do you dislike about Helpshift? Sometimes it might create an annoying string of little problems. Recommendations to others considering Helpshift: If you don't use Helpshift's software, please try it for the sheer, unadulterated simplicity and swiftness of your actions. What problems is Helpshift solving and how is that benefiting you? It's mostly technical problems. The ...

"Solid CS Platform with Depth"

What do you like best about Helpshift? I liked that there were a lot of automation options available which came in handy for our smaller-sized team. What do you dislike about Helpshift? To be honest, I didn't fully utilize all the features available but perhaps a simpler onboarding experience would've helped educate me on what I could do. What problems is Helpshift solving and how is that benefiting you? We needed a unified channel of receiving feedback/issues from users and HelpShift ...

"A solid customer care integration tool"

What do you like best about Helpshift? Helpshift is easy to use and automation plus queues allows for an easy flow and segmentation of our customers. The analytics through PowerBI are excellent and allow for a good breadth of information regarding the health of our Customer Care group agents and processes. What do you dislike about Helpshift? The current focus on bots has taken away some of the focus on amenities that could assist live agents in an impactful way. I would prefer a better ...

"Helpshift is a fast and efficient way of handling tickets"

What do you like best about Helpshift? One of the most important aspect when you're an agent handling tickets is to be able to move rapidly to the next ticket. For example, I usually send around 50 to 60 emails an hour. A delay of 10 seconds when moving to another ticket would significantly reduce my overall productivity, as it can quickly add up. On that aspect, Helpshift is really fast and efficient. What do you dislike about Helpshift? I wish Helpshift would make more statistics ...

"Easy to Use"

What do you like best about Helpshift? I like that we can keep records of all conversations and that other team members can share notes or jump in to assist a client. What do you dislike about Helpshift? That there is no peer to peer chat between team members or a clear notification that a chat is in the queue. What problems is Helpshift solving and how is that benefiting you? We use helpshift on a daily basis to assist our clients with questions and services.

"Loving Helpshift"

What do you like best about Helpshift? It's so user-friendly! It took me no time at all to learn how to use HS. Coming from another platform Im glad we made the switch What do you dislike about Helpshift? There's not much I can say, I would really need some time to figure out what I don't like. Sounds like nothing right? Everything is great! What problems is Helpshift solving and how is that benefiting you? I am solving difficult cs issues. I love the benefit of being able to keep track of ...

"A solid customer care integration tool"

What do you like best about Helpshift? Helpshift is easy to use and automation plus queues allows for an easy flow and segmentation of our customers. The analytics through PowerBI are excellent and allow for a good breadth of information regarding the health of our Customer Care group agents and processes. What do you dislike about Helpshift? The current focus on bots has taken away some of the focus on amenities that could assist live agents in an impactful way. I would prefer a better ...

"The best suite we've used."

What do you like best about Helpshift? Helpshift enables us to easily keep up with our users' queries, and the ability to curate a suite of FAQ responses increases our response times dramatically. What do you dislike about Helpshift? Helpshift doesn't allow you to suspend/ban problematic SKD users. You're also not able to merge issues together. These are the only downsides to the suite. What problems is Helpshift solving and how is that benefiting you? Being able to quickly input ...

"Easy to Use"

What do you like best about Helpshift? I like that we can keep records of all conversations and that other team members can share notes or jump in to assist a client. What do you dislike about Helpshift? That there is no peer to peer chat between team members or a clear notification that a chat is in the queue. What problems is Helpshift solving and how is that benefiting you? We use helpshift on a daily basis to assist our clients with questions and services.