Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Robust service"

What do you like best about Helpshift? Ability to quickly publish FAQs. Ability tie in pages directly into software. What do you dislike about Helpshift? It's a little hard to navigate the admin page. API needs to be updated often which leads to decisions of cutting off support for some of our users. What problems is Helpshift solving and how is that benefiting you? Give users more details for upcoming events. Give players the ability to write customer support tickets.

"Good Help Desk tool, but could be better"

What do you like best about Helpshift? Custom Bots are by far the best product from Helpshift. They allow us to automate the majority of the support workflow and gathers essential details from our customers so our agents can immediately help them on the first touch. What do you dislike about Helpshift? While Helpshift offers a variety of tools to improve your workflow (shared views, automations, custom bots, FAQs, quick replies, etc.), none of them are perfect. Each tool is missing ...

"Helpshift is the program I use daily at work"

What do you like best about Helpshift? It is one of the easiest program I’ve ever had to deal with at work. The colour scheme is agreeable and the layout is clean. The tagging system is also quite optimized. What do you dislike about Helpshift? From times to times, part of the format change without me being able to customize it back and it takes some time to get used to when that occurs. What problems is Helpshift solving and how is that benefiting you? Helpshift is the platform we use at ...

"Herramienta Muy Util"

What do you like best about Helpshift? me gusta la manera de como se complemente hacia otras aplicaciones, para entornos de desarrollo, tienen una manera muy sencilla de vincular con diferentes plataformas web y movil What do you dislike about Helpshift? por el momento no me disgusta nada es una herramienta muy útil Recommendations to others considering Helpshift: recomiendo helpshift porque es una herramienta muy util para para estar en mas contacto con los clientes y brindar una pronta ...

"Robust service"

What do you like best about Helpshift? Ability to quickly publish FAQs. Ability tie in pages directly into software. What do you dislike about Helpshift? It's a little hard to navigate the admin page. API needs to be updated often which leads to decisions of cutting off support for some of our users. What problems is Helpshift solving and how is that benefiting you? Give users more details for upcoming events. Give players the ability to write customer support tickets.

"Easy to use - analytics could be better "

What do you like best about Helpshift? The best thing about using helpshift is how easy it is to manage multiple chats. We have cut down our cost per contact by 48% since we implemented this tool. What do you dislike about Helpshift? I don't like how the integration with ServiceCloud is basically non-existent. For a person who has team members who work across multiple channels of communication, it's tough pulling data from multiple different places. What problems is Helpshift solving and ...

"Great platform for Technical Support"

What do you like best about Helpshift? How solid and agile the platform is. I believe many of our users are still in the game due to the support we give them What do you dislike about Helpshift? It could have better enterprise support but for the money we pay is not that bad. thanks Recommendations to others considering Helpshift: Great platform, very solid and reliable What problems is Helpshift solving and how is that benefiting you? We are giving very good support to our whales in the ...

There are some aspects that should be automated.

PROS: I've heard really good feedback for Helpshift from our agents. This platform makes sure that all tickets are properly queued and resolved efficiently. It integrates smoothly with third-party solutions too. Usability and an intuitive interface are just some of its main selling points. As for me, who works as an admin, I've had a really good experience with this tool. I can easily restrict access to certain areas of this platform. The tagging and filtering system is quite thorough too.

"Helpshift is very good"

What do you like best about Helpshift? It's easy to use and integrate with android and ios apps. What do you dislike about Helpshift? My novice support users have some difficulty as the platform is not yet available in Portuguese. What problems is Helpshift solving and how is that benefiting you? Contact with customers has been made easier and now we have more information about their cell phones, which speeds up the service.

There are some aspects that should be automated.

PROS: I've heard really good feedback for Helpshift from our agents. This platform makes sure that all tickets are properly queued and resolved efficiently. It integrates smoothly with third-party solutions too. Usability and an intuitive interface are just some of its main selling points. As for me, who works as an admin, I've had a really good experience with this tool. I can easily restrict access to certain areas of this platform. The tagging and filtering system is quite thorough too.