Heap Reviews in June 2026: User Ratings, Pros & Cons

"Can't recommend highly enough"

What do you like best about Heap? Heap gives us the ability to see how our customers are using our iOS app, and our website, with fantastic clarity. Creating filters is very simple and intuitive, as are funnels and reports generally.

"The analytics platform that helps you dive deep into your data"

What do you like best about Heap? Being able to use the event visualizer, set up funnels, and work with a fantastic team makes Heap Analytics the full package. Going from a more basic analytics tool to Heap changed the way I analyze data and make decisions.

"Its a great tool for quick analytics across the firm!"

What do you like best about Heap? Ease of usage and excellent support! Also, they have been building some cool features which further adds up to our use case specifically as we are a B2B company.

"Great insights into user behavior"

What do you like best about Heap? The reporting builder is easy to use and provides great insights. Also, that when you add a new behavior, you still get the historical insight; you're not restricting to data that occurs only after you've created that event.

"Heap is great for tracking metrics retroactively but is expensive if you exceed their free plan"

What do you like best about Heap? I'm not always sure what exactly I want to track when I launch a product feature. Right out of the box Heap tracks every interaction so I can retroactively report on user interactions with my product.

"Good for quick visualization of simple data points"

What do you like best about Heap? Heap makes it easy to view simple data points by defining events that happen on your website. They also have very strong support for a free product.

"Great for Sales Teams --- Shows you which customers are active"

What do you like best about Heap? Heap sends me a report every morning showing me which trial customers are actively engaged in the trial and the number of page views. I know where to focus my outreach efforts.

"Great tool to get insights into user interactions "

What do you like best about Heap? Easy to define which events to track, instantly captures all interactions, Heap warehouse in redshift is a great way to get access to historical events.

"Eye opening visibility into user actions with your products"

What do you like best about Heap? Auto tracking of all events; the ability to add events through visualizer, creating funnels. What do you dislike about Heap?

"Flexible analytics platform to track any events"

What do you like best about Heap? Every time I review a data set, it usually prompts addition questions. I like that Heap captures all event data and allow "after the fact" reports to be created on any data or events.