Heap Reviews in June 2026: User Ratings, Pros & Cons

An automated event tracker that really goes a long way!

PROS: Heap's own automated event tracking allows for easier analytics platform engagement. When the scripts are made available on the site, each data point is recorded and then hosed in Amazon Redshift. So whenever an event is included in the later going, it automatically extracts data from when the script was initially left on the page. It's a worthy functionality in case you lose track in adding events during the process of onboarding.

"Really helpful to see how users navigate the site"

What do you like best about Heap? Heap is easy to use and lets product managers make decisions better. Heap also has a friendly pricing model. What do you dislike about Heap?

"its a helpful tool but data wasn't too accurate"

What do you like best about Heap? the functionality. It's easy to create user behavior funnels What do you dislike about Heap?

"Heap Analytics"

What do you like best about Heap? More features than I need; free service; decent tech support What do you dislike about Heap?

"Great and simple tool!"

What do you like best about Heap? The simplicity of this tool is amazing. You can map events on your website without any coding or knowledge of programming.

"The metrics we've been looking for, in a clear way."

What do you like best about Heap? The setup (Define) is clear and creating new custom events is a breeze for even the less experienced team members. The Retention graph is what we've been looking for for quite some time now and have not been able to create reliable ones until now.

"Great tool to have!"

What do you like best about Heap? Heap helps when trying to really dig into user behaviour. It allows for multiple actions, views, clicks, etc. to be grouped and filtered. I especially like the ability to have specific filters to know more about our prospects.

"Great tool to have!"

What do you like best about Heap? Heap helps when trying to really dig into user behaviour. It allows for multiple actions, views, clicks, etc. to be grouped and filtered. I especially like the ability to have specific filters to know more about our prospects.

"Best analytics tool out there"

What do you like best about Heap? Once upon a time, there were a few names trying to compete in the analytics market; then came Heap and changed everything. They figured out a way to track all the events on your web page without you telling them what to track. That's a game changer. Track first, build your funnel later.

"Heap hits the mark for me"

What do you like best about Heap? I like how easy it is to set parameters. What do you dislike about Heap?