Heap Reviews in June 2026: User Ratings, Pros & Cons

"The ultimate heatmap and user journey software"

What do you like best about Heap? Heap has a very extensive and robust UI that enables you to dive deep into the data about how your users use your applications. The heat map and user journey features will allow you to see insights that are very hard to capture and visualize compared to other data anlytics and visualization software. Heap takes much of the hard work required to centralize and visualize the data and provides critical insights into what product decisions you should make for ...

"Intuitive once you get the hang of it! Helps with showing high level or granular usage metrics"

What do you like best about Heap? User-friendliness, appearance, simplicity, quick insights What do you dislike about Heap?

"Great experience creating dashoards"

What do you like best about Heap? Lots of different types of charts and options makes everything easier, and also the suggestions or the auto-select on the chart type when you filter or add your data

"Ideal for monitoring usage"

What do you like best about Heap? It allows you to create your own personalised dashboards to analyse data. I use it to understand how my clients are using a specific platform and how I can best support them.

"Product Manager"

What do you like best about Heap? This product is best in class in combining auto-captured events + custom API events. If I need more client-side events, the visual labeling tool is convenient. I don't need to bother a developer to defined these events for me. I can't imagine life without it. Additionally, building reports is so easy and intuitive. I can build reports in less than a minute if I know where to look.

"Easy to use and find lots of valuable information"

What do you like best about Heap? I like that I'm able to use filters to segment data based on what info I am looking for What do you dislike about Heap?

"Heap helps me stay efficient"

What do you like best about Heap? I run reports often and it's great to have those saved reports already running. I can quickly and easily view trends What do you dislike about Heap?

"Very useful tool, but not very intuitive."

What do you like best about Heap? I like how granular we can get historical and accurate data to make more informed decisions. It's definitely better than GA. What do you dislike about Heap?

"It’s good to understand users action on your website"

What do you like best about Heap? It's visualizing the data pretty well. You can get interesting and important insight if you use it well.

"Great tool for insights into your users"

What do you like best about Heap? I love the ability to see product usage and more in-depth details about your users. This has provided key insight into our users habits and journey throughout the product.