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Heap - Product Analytics Software

Heap Reviews in September 2026: User Ratings, Pros & Cons

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4.36

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Heap Reviews & Ratings

4.36

Very Good

Based on 951 ratings & 1083 reviews

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Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terrible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 91-100 out of 1083

KP

Kunal P

02/21/23

3.5 out of 5

"useful tool for mobile and web analytics"

What do you like best about Heap? Speed to get up and running. Excellent customer support What do you dislike about Heap?

MM

Mert M

02/21/23

3 out of 5

"Senior Product Analyst"

What do you like best about Heap? Easy to find insights, implicit user tracking What do you dislike about Heap?

JR

Jeremy R

02/21/23

4 out of 5

"Heap is an important tool in understanding product adoption."

What do you like best about Heap? It's easy to use as a non-developer. I can build lots of custom reports What do you dislike about Heap?

KZ

Kate Z

02/21/23

4 out of 5

"Powerful but messy"

What do you like best about Heap? Ability to track user activity and pipe it into Snowflake through a quick press of a button What do you dislike about Heap?

KW

Katja W

02/21/23

4 out of 5

"Easy to use reporting tool"

What do you like best about Heap? The UI is user-friendly and intuitive for most What do you dislike about Heap?

SZ

Sheree Z

02/21/23

4 out of 5

"Great tool for high level insights or drill-down of customer behaviour"

What do you like best about Heap? Support team help and quick responses, and quick-visualizations What do you dislike about Heap?

JR

Jayme R

02/21/23

4 out of 5

"Great ability to deep dive into analytics"

What do you like best about Heap? Ability to review how accounts are using different features What do you dislike about Heap?

AT

Angela T

02/21/23

5 out of 5

"Every feature you need"

What do you like best about Heap? I used to look for different apps in order to keep track of quantitative and qualitative usage data analytics. Heap has proven to be the one tool that combines all my needs; I'm glad that they are constantly widening their offers and providing features that I need so I can not use heap instead of a multitude of different apps.

JD

Javier. D

02/21/23

5 out of 5

"Heap is a great tool to track your users actions on the webpage"

What do you like best about Heap? the integration with snowflake, it is very helpful to send all events with a click. What do you dislike about Heap?

FC

Fabian C

02/21/23

5 out of 5

"Great data driven"

What do you like best about Heap? Easy to use, lots of way to get data, easy to connect with other platforms What do you dislike about Heap?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].