Heap Reviews in June 2026: User Ratings, Pros & Cons

"Heap is integral to my company's product development process"

What do you like best about Heap? The ability to gather retroactive event data on the fly has enabled me to evaluate features more quickly than I thought possible. Heap has enabled my team to drastically reduce the length of our product development cycles.

"My secret weapon - What Google Analytics should have been"

What do you like best about Heap? Heap, combined with segment is my secret weapon (especially for SaaS). It is what. What Google Analytics should have been. Easy to understand, full control over your reports, ability to drill down in any data point.

"Better version of Google Analytics"

What do you like best about Heap? The most helpful about Heap is the fact that all data is pulled automatically and so you can request data retrospectively. What do you dislike about Heap?

"You don't need to be a data expert to get a lot out of this tool"

What do you like best about Heap? Easy to set up, simple to understand, very powerful tool. Heap made data analysis fun. I was able to understand exactly how my product was performing on a minute by minute basis

"Overall good experience"

What do you like best about Heap? insight into users detailed interactions What do you dislike about Heap?

"Excellent idea, but needs some improvement"

What do you like best about Heap? Best feature is arguably being able to look at events that weren't defined before. This also made migrating to Heap from GA much easier. Second best feature is just the way you can evaluate data. Really straightforward interface.

"It's nice to be able to just track everything, but I'm finding data analysis quite limited"

What do you like best about Heap? I really love the almost zero-effort involved in setting up the library and the fact that I don't have to do anything to track new events

"Product Manger friendly web analytics tool"

What do you like best about Heap? * The flexibility to be define the metrics to track post development in the platform * Live view section, that allows to play around and define metrics on the fly.

"Easy to setup, really generous free plan"

What do you like best about Heap? 1) Setup does not require developer time. 2) Reasonably intuitive interface for the complicated queries you could build

"Fast setup, amazing flexibility "

What do you like best about Heap? The second after you add the pixel you’re tracking most of what you need. Having backwards tracking for stuff I just realized I need.