Heap Reviews in June 2026: User Ratings, Pros & Cons

"Amazing tool - the first analytics tool to implement"

What do you like best about Heap? The ability to historially look at how users are interacting with your product without having to set an event is a game-changer.

"Heap is fab!"

What do you like best about Heap? I like how you can filter by user and see all the events they've completed. What do you dislike about Heap?

"Very helpful in seeing in-app user activity"

What do you like best about Heap? Heap is essentially our in-app analytics that give us insight into everything we want to see that our users are doing. What do you dislike about Heap?

"Good analytics service - some reviews not intuitive"

What do you like best about Heap? I like the ability to visually define events What do you dislike about Heap?

"Doing the job"

What do you like best about Heap? Very easy to set up a couple of dashboards and tag the events you are interested to. No coding skills required. What do you dislike about Heap?

"Very poor support for free/growing accounts"

What do you like best about Heap? The product itself is pretty neat and useful for user-level analytics. What do you dislike about Heap?

"It is surprisingly simple to get valuable insights on user behavior on our website"

What do you like best about Heap? Well, definitely that it's retrospective and I don't have to wait for data to come in. It is super easy to create events and to build funnels out of them. I can see results quickly. Same with the graphs.

"Good bye tagging, hello mapping. But collect data from day one!"

What do you like best about Heap? The fact that we don't waste our time with complex data tagging concepts where we often missed some collection points and then had to update that framework and submit new deployments is one of my favourite features of Heap. Sometimes you don't know what you want to capture and once you determine this need, you simply map it into your reporting dashboard and you will have the data available from day one. Thats fantastic!

"Fastest way to get deep insights on our products and website"

What do you like best about Heap? I love how Heap automatically captures interactions across our digital properties, which is incredibly powerful because it lets us analyze our data retroactively. Heap is powerful yet easy to use. With little training, anyone at Vidyard can quickly pull insights from Heap without chewing up our analysts' time.

"Excellent for Startups"

What do you like best about Heap? The ability to know exactly what your users are doing in your platform and make predictions What do you dislike about Heap?