Heap Reviews in June 2026: User Ratings, Pros & Cons

"Hours saved with Heap"

What do you like best about Heap? Heap gave us an insightful view into how and what our online customers are doing. In a matter of hours were were able to build reports, dashboards, and realizations about our product portfolio.

"My favourite analytics tool"

What do you like best about Heap? Easily being able to filter using funnels What do you dislike about Heap?

"very usefull but not that easy to create reports"

What do you like best about Heap? i like seeing what users do on my platform and when do they connect each time. What do you dislike about Heap?

"Great tool"

What do you like best about Heap? The amount of detail and insight to user behavior is amazing and the CS team does an amazing job. What do you dislike about Heap?

"Good for non analysts, a bit of a learning curve for those that can query a db"

What do you like best about Heap? I think the thing that I like best is that users can track clicks on DOM elements using a WYSIWIG editor. it's also very easy to create funnel visualizations

"Easy Integration - Great Insights"

What do you like best about Heap? Integrating heap into our applications is easy, and gives us access to insights we don't have to build ourselves. We personally only use the server side events, but it cuts down on dev time for insights we like to have.

"Easy to setup analytics tool"

What do you like best about Heap? It tracks all events as they happen. We don't need to spend a lot of time setting new events. Also, if we make any changes in the product, it tracks that also and we can define events later. The user tracking is fairly easy to implement and we can setup other parameters to track them easily. It has an amazing badge program which allows us 25000 sessions in a month.

"Historical Events are Great"

What do you like best about Heap? Being able to get history on events that weren't tagged previously is a game changer. Even exploring in the visualizer allows easy access to what parts of the page people are engaging with.

"No more worry about adding events to every feature - you can add them later"

What do you like best about Heap? The biggest advantage of using Heap versus other event-based analytics services like Mixpanel is that you can define your events/pageviews retrospectively. This means that when you get moments like "I wonder how many people used feature X" but forgot to instrument it with events when shipping the feature you can add events and track all historic and feature events from that point. That is like magic.

"Great product for automated UI analytics"

What do you like best about Heap? the auto identification of object in system is an advanced one and make life really simple. removing the need for java-scripts snippets and CSS expertise just to identify objects its a great feature.