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Heap - Product Analytics Software

Heap Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Heap Reviews & Ratings

4.5

Very Good

Based on 664 ratings & 1083 reviews

Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 721-730 out of 1083

AU

Anonymous User

11/20/19

4.5 out of 5

"Unique Insights"

What do you like best about Heap? Auryc's support team is a competitive advantage. They are always willing to collaborate and find solutions to get the insights we need to improve our website

DW

Drew W

11/05/19

4.5 out of 5

"A whole new view into our customer interactions"

What do you like best about Heap? The ability to not only create fallout funnels, but to actually see videos to show what is causing users to fall out at certain points helps give us clear visibility into areas for improvement for our product.

DW

Drew W

11/05/19

4.5 out of 5

"A whole new view into our customer interactions"

What do you like best about Heap? The ability to not only create fallout funnels, but to actually see videos to show what is causing users to fall out at certain points helps give us clear visibility into areas for improvement for our product.

JW

Jacob W

11/02/19

4.5 out of 5

"Fantastic work tool really useful."

What do you like best about Heap? Heap development and usability are very user-centric and empathic. It took me just 20 minutes to start to make sense of the data, I remember the first time I set it up.

JW

Jacob W

11/02/19

4.5 out of 5

"Fantastic work tool really useful."

What do you like best about Heap? Heap development and usability are very user-centric and empathic. It took me just 20 minutes to start to make sense of the data, I remember the first time I set it up.

MF

Mike F

10/30/19

4.5 out of 5

"Great Product, Support and Full-Service"

What do you like best about Heap? The Auryc team was able to get us up and running in under 30 minutes and was able to work with our web team every step of the way - providing deployment instructions, overseeing the deployment, post-deployment verifications and even an additional theme we had on our website. Within 24 hours of going live we were able to identify journeys with sub-optimal experiences, understand what was trending on our sites and even harness the power of the voice of the ...

Read more

MF

Mike F

10/30/19

4.5 out of 5

"Great Product, Support and Full-Service"

What do you like best about Heap? The Auryc team was able to get us up and running in under 30 minutes and was able to work with our web team every step of the way - providing deployment instructions, overseeing the deployment, post-deployment verifications and even an additional theme we had on our website. Within 24 hours of going live we were able to identify journeys with sub-optimal experiences, understand what was trending on our sites and even harness the power of the voice of the ...

Read more

SH

Stephen H

10/28/19

4.5 out of 5

"Immediately started to understand how users user our website"

What do you like best about Heap? Being able to replay each session is phenomenally useful when trying to understand how users user a website and where they are getting frustrated.

SH

Stephen H

10/28/19

4.5 out of 5

"Immediately started to understand how users user our website"

What do you like best about Heap? Being able to replay each session is phenomenally useful when trying to understand how users user a website and where they are getting frustrated.

AU

Anonymous User

10/15/19

4.5 out of 5

"Easier than Google Analytics"

What do you like best about Heap? Clean design: Heap is much more user-friendly interface than Google Analytics. Also, Heap provides a longer lookback period than Google Analytics, which is very convenient.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].