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Heap - Product Analytics Software

Heap Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Heap Reviews & Ratings

4.5

Very Good

Based on 664 ratings & 1083 reviews

Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 651-660 out of 1083

AU

Anonymous User

11/12/20

4.5 out of 5

"Powerful analytics that is developer friendly"

What do you like best about Heap? Heap really takes much of the burden away from developers, since you don't need to specifically track every click, form submit, or pageview.

AU

Anonymous User

11/12/20

5 out of 5

"Insights I couldn't get from Google"

What do you like best about Heap? I like how easy it is to track events where I couldn't do it in GA. What do you dislike about Heap?

AU

Anonymous User

11/12/20

3.5 out of 5

"Heap review"

What do you like best about Heap? Easy plug-and-play with JS code snippet. Super easy to add custom events. What do you dislike about Heap?

TA

Tim A

11/12/20

4.5 out of 5

"Great Analytics Tool!"

What do you like best about Heap? Heap is super powerful and helps us uncover insights into the ways our customers use our product. This allows us to make more informed decisions making changes to our product and developing our product tours. Prior to using Heap we were using both Mixpanel and Google Analytics. Heap has allowed us to combine our analytics needs together under Heap.

KV

Katy V

11/12/20

4.5 out of 5

"Heap offers superior event-based data from digital experiences"

What do you like best about Heap? I like the event and user focus of the analytics. It makes more sense to look at journeys rather than simply metrics. What do you dislike about Heap?

AU

Anonymous User

11/12/20

4.5 out of 5

"Great insight and easy to use"

What do you like best about Heap? The ability to really understand what individual users are doing in addition to being able to uncover broad trends and patterns. Heap makes it easy to identify most popular pages and common behaviors of our users both on our website and within our product.

AU

Anonymous User

11/12/20

4.5 out of 5

"Heap frees engineering and data to focus on building product and understanding data"

What do you like best about Heap? Retroactive event definition has eliminated expensive explicit tracking plans and ugly event tracking code sprinkled through the app.

AU

Anonymous User

11/03/20

5 out of 5

"Great Product and Even Better Support"

What do you like best about Heap? The tool is simple and easy to use. The Support is amazing and they are willing to go the extra mile to make sure our needs are met.

RT

Reuben T

10/27/20

5 out of 5

"An excellent tool for a growing business"

What do you like best about Heap? Auryc consists of key features that are useful in finding feedback from customers as well as finding bugs on websites.

CC

Casey C

10/20/20

5 out of 5

"Raving fans at Cox Automotive"

What do you like best about Heap? Auryc has been invaluable for our Research and Analytics team here at Cox Automotive. We've historically run a lot of analyses and A/B tests to quantify the "what" of user behavior and Auryc has really allowed us to begin to understand the "why" component that we had been missing.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].