Heap Reviews in June 2026: User Ratings, Pros & Cons

"Auryc meets the unique needs for B2B Platforms"

What do you like best about Heap? The support received at all levels is second to none. From the POC, business validation, implementation, and ongoing support. Our platform serves Dealers, lenders, and multiple integration partners. With the implementation of Auryc, we are able to better monitor the behavior of our users and have a pragmatic approach to improve the UX and workflows backed by data. The ability to drill down from the analytics directly into sessions gives new insights to take ...

"Powerful Tool and an Attentive Support Team"

What do you like best about Heap? The level of support and responsiveness provided by Auryc's team is fantastic. The features offered on the platform are quite robust and any time I had questions they were ready to help me find what I needed.

"Powerful Tool and an Attentive Support Team"

What do you like best about Heap? The level of support and responsiveness provided by Auryc's team is fantastic. The features offered on the platform are quite robust and any time I had questions they were ready to help me find what I needed.

"Good event tracking and funnels with unique user activity videos"

What do you like best about Heap? It's great to be able to track new events anytime without getting developers involved. What do you dislike about Heap?

"Good event tracking and funnels with unique user activity videos"

What do you like best about Heap? It's great to be able to track new events anytime without getting developers involved. What do you dislike about Heap?

"Great tool"

What do you like best about Heap? Auryc is a great company to work with, their customer service is exceptional. The tool works great What do you dislike about Heap?

"Auryc a is user friendly platform"

What do you like best about Heap? It allowed us to have greater clarity with the session recordings on how our users interact with our site to make better improvement decisions based on their behavior.

"Very friendly and willing to help company"

What do you like best about Heap? I appreciate how responsive the head of product and his team is. They are dedicated to making sure that the product is a value to my company and that they address any of our comments and concerns and we know how to take full advantage of all of its features.

"Great conversion optimization tool and superior customer service"

What do you like best about Heap? The ability to watch user sessions to identify the friction points in a conversion funnel is incredibly valuable. I have used this tool on two different products, and the product team has gleamed insights on real world user frustrations with the product which you do not always get out of usability testing or analytics tools like Google Analytics or Adobe. The product, engineering, and professional services teams are incredibly responsive at Auryc.

"Great Analytics Tool"

What do you like best about Heap? The platform provides a great suite of features and reporting capabilities for Marketing, Developers, and the UI/UX team. The custom reports are incredibly flexible. The Feedback Survey and Session Replay functionality is invaluable gaining insights into analyzing User interaction and usability.