Heap Reviews in June 2026: User Ratings, Pros & Cons

"The best way to monitor the UX of your product."

What do you like best about Heap? How you can configure data to produce different insights that support/refute a design. It helps you keep the product fresh. What do you dislike about Heap?

"Heap gets you answers, fast!"

What do you like best about Heap? I love the easy to read reports and all of the visualizations. We've also started using the feature that lets our data team "verify" some events and reports, so the ability to "self-serve" on the platform for non-technically minded folks has become super easy!

"Love the tool for data driven design"

What do you like best about Heap? The funnel conversion tools with customizations. I use this part of Heap the most; it usually informs my design decisions by helping me learn more about how users compare to past/current experiments and view the data with specific fitlers like comparisons / "users who have done" etc.

"Intelligent platform, with even more intelligent customer support"

What do you like best about Heap? Heap University hands down. It helps you scale up quicker than you’d ever think. What do you dislike about Heap?

"Developer friendly Analytics Tool"

What do you like best about Heap? what I really enjoy about using Heap is to know how/where the data is collected from the interface (be able to see the HTML selectors involved in each event) or the user session that makes it easier to make sure that every event is tracking the interaction that you expect

"Heap provides us with the critical data we need"

What do you like best about Heap? The fact that once you add the Heap code to your website, every interaction is captured. You just need to worry about mining that data. No need to set up goals and not have the data from before the goals were setup.

"Get every questioned answered with heap reports"

What do you like best about Heap? Being able to retroactively see what users are doing on the site, and being able to create reports to check in on the same data week to week.

"Brings simplicity to eComm analysis."

What do you like best about Heap? The best feature about Heap is that it is retrospective so you don't have to stress about setting up all events out of the box. What do you dislike about Heap?

"Absolutely necessary to understand website traffic conversion"

What do you like best about Heap? I love using heap to track performance of web landing pages. Creating new events and funnel reports are so easy. We reports for all our important landing pages that we check regularly to track success and plan optimizations.

"Powerful platform, user friendly interface"

What do you like best about Heap? User interface is easy to use, API documentation is clear What do you dislike about Heap?