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Heap - Product Analytics Software

Heap Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Heap Reviews & Ratings

4.5

Very Good

Based on 664 ratings & 1083 reviews

Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 531-540 out of 1083

AU

Anonymous User

03/02/21

4 out of 5

"Heap is a fantastic analytics tool for mobile applications"

What do you like best about Heap? Heap requires very little engineering effort to implement and get started, is easily customizable, and is very receptive of new feature ideas from their customers.

AM

Anna M

03/02/21

5 out of 5

"Best tool for cross-platform product analytics"

What do you like best about Heap? It is easy-to-install due to autocapture of events feature. No code is needed, no need to predefine events that we want to track.

RV

Rishabh V

03/02/21

4.5 out of 5

"Extremely useful tool for a Product team"

What do you like best about Heap? Retroactive Autocapture of events data Funnel Reports

SM

Samantha M

03/02/21

4.5 out of 5

"Best onboarding plan for an analytics tool"

What do you like best about Heap? * Great plan for helping you get up to speed and support for defining events * Solid training materials (Heap 101 courses, FAQs, and Customizable Guides)

AU

Anonymous User

03/02/21

4.5 out of 5

"Heap - A very insightful behavioral analytics tool"

What do you like best about Heap? I like how it captures all the data automatically with just a few lines of code on the page/ domain. What do you dislike about Heap?

RV

Rishabh V

03/02/21

4.5 out of 5

"Extremely useful tool for a Product team"

What do you like best about Heap? Retroactive Autocapture of events data Funnel Reports

AU

Anonymous User

03/02/21

4.5 out of 5

"Heap - A very insightful behavioral analytics tool"

What do you like best about Heap? I like how it captures all the data automatically with just a few lines of code on the page/ domain. What do you dislike about Heap?

SM

Samantha M

03/02/21

4.5 out of 5

"Best onboarding plan for an analytics tool"

What do you like best about Heap? * Great plan for helping you get up to speed and support for defining events * Solid training materials (Heap 101 courses, FAQs, and Customizable Guides)

AU

Anonymous User

03/01/21

4 out of 5

"Great platform to supplement other analytics platforms."

What do you like best about Heap? Heap makes it very easy to create and share reports on the fly. The ability you have to view event counts retroactively also puts less pressure on dev and e-commerce teams to set up events prior to go-live. You can also send links directly to reports, which makes collaborating on data-based decisions a lot easier.

AU

Anonymous User

03/01/21

5 out of 5

"Heap makes it easy for me to analyze how users are interacting with our product"

What do you like best about Heap? After a small learning curve, I'm able to create any reports I need to learn how people are using our products. As a non-engineer, it's still really accessible to me (even defining events, which I've been unable to do in many other analytic platforms) and I love the sense of autonomy I gain from being able to do this on my own and continue to support my team's growth based on data.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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