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Heap - Product Analytics Software

Heap Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Heap Reviews & Ratings

4.5

Very Good

Based on 664 ratings & 1083 reviews

Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 451-460 out of 1083

NF

Nick F

06/01/21

4 out of 5

"User-friendly and constant improvements"

What do you like best about Heap? Heap retroactively applies definitions to events in the past, which makes it possible to perform back-analyses. Very few competitors offer this capability.

RK

Raeann K

06/01/21

5 out of 5

"Excellent tool to quickly visualize your user journey"

What do you like best about Heap? I like how easy heap has made it to tag events in your product. You can quickly name all events and create funnels to visualize how users are using your product.

AU

Anonymous User

05/28/21

4 out of 5

"Easy to understand"

What do you like best about Heap? I loved Heap Academy - it helped me get started and understand what I needed to do. What do you dislike about Heap?

AU

Anonymous User

05/28/21

4 out of 5

"been incredibly useful when learning customer behavior, especially as a new employee"

What do you like best about Heap? makes data accessible, ability to define segment events What do you dislike about Heap?

AB

Amir B

05/27/21

4.5 out of 5

"Easy to use and quick to get the data I need"

What do you like best about Heap? How easily it is to navigate to divs, select them, and track the key events I want data on. What do you dislike about Heap?

AU

Anonymous User

05/27/21

4.5 out of 5

"Heap has a great user-interface and provides lots of educational resources."

What do you like best about Heap? UX/UI is streamlined, intuitive and straightforward. What do you dislike about Heap?

DC

Deniz C

05/27/21

4.5 out of 5

"It gets the job done. Makes reporting simple"

What do you like best about Heap? Integration was effortless via Segment, and the tool is easy to use. What do you dislike about Heap?

AU

Anonymous User

05/27/21

4.5 out of 5

"Heap Analytics for Marketers"

What do you like best about Heap? Heap Analytics helps me connect the customer journey touchpoints throughout the funnel. It's easy to use and save queries to share with other teammates/cross-functionally

AU

Anonymous User

05/27/21

4.5 out of 5

"Integrations and custom reporting helped us drive free trial conversions"

What do you like best about Heap? Marketo and Intercom integrations saved our marketing teams a ton of time segmenting leads based on level of engagement.

AU

Anonymous User

05/27/21

4.5 out of 5

"A quality product that makes easy to tag objects"

What do you like best about Heap? The usability. It's an agile tool to derive insights from. What do you dislike about Heap?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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