Heap Reviews in June 2026: User Ratings, Pros & Cons

"Auryc is the ecommerce site performance and session replay solution that you desperately need!"

What do you like best about Heap? Their white-glove service is like an extension of our team. When I say they are on top of us, I mean they are on top of us! Multiple times a day with emails and chats about what's going on with the site, what is causing friction and pain points for our customers with video session replays that allow us to go right in and see exactly what is happening. Also, measurement around site speed, which pages are slowing things down and even the ability to project ...

Analysis that's very effective yet so easy!

PROS & CONS What are the best aspects of this product? Being co-founder of a startup, our team wanted a simple (and free) solution for learning further on user activitity in our app. We're already making use of Segment for capturing server-side activity for a number of reasons. Getting the integrated connection set up to Heap was easy to do. We couldn't be any happie when we included page events. Many thanks to Heap!

Analysis that’s very effective yet so easy!

PROS: Being co-founder of a startup, our team wanted a simple (and free) solution for learning further on user activitity in our app. We're already making use of Segment for capturing server-side activity for a number of reasons. Getting the integrated connection set up to Heap was easy to do. We couldn't be any happie when we included page events. Many thanks to Heap!

"An Analytics Solution for Everyone"

What do you like best about Heap? As a member of the Analytics team, Heap allows our non-technical coworkers to build analyses on their own. From creating hypothesis to proving significance, Heap allows nearly all of our users to take data into their own hands without writing queries.

"Easy User Experience and Intuitive Design"

What do you like best about Heap? I love the Event Visualizer and how easy it is to learn! I'm new to web analytics, so Heap has made this easy and user-friendly. The significant documentation, including database diagrams, is a tremendous help.

"Powerful insights, intuitive interface"

What do you like best about Heap? The Heap interface makes it really easy to connect powerful, user-level insights across web properties (i.e. between our marketing website and product). The 'always-on' tracking enables us to quickly validate hypotheses, delivering historical reporting on newly thought-up tracking parameters.

"Analytics Without Waiting"

What do you like best about Heap? Heap lets me answer questions I have as I'm looking through the data. I can come up with hypothesis and rapidly test them against the data I already have. In other analytics systems, I would need to either do a lot of planning or tagging - and it might take weeks to get the answer I need.

"Alec's Heap Review"

What do you like best about Heap? The ability to track traffic in real-time What do you dislike about Heap?

"Heap helps me see what my users are up to and what they need!"

What do you like best about Heap? I love that I can dig deep into what parts of my application are helping users and what areas may need work. What do you dislike about Heap?

"Sound analytical and data analysis capabilities"

What do you like best about Heap? What I like best about Heap is that it is quick to set up a report. Once we completed the initial setup, we're able to apply segments quickly to any of our reports. It is versatile and allows us to track all of the data points that we're interested in.