Heap Reviews in May 2025: User Ratings, Pros & Cons

"easy to learn, deep insights"

What do you like best about Heap? granular insights about users compared to google anlaytics, easy to learn once you get started What do you dislike about Heap?

"Data accessibility for those that lack SQL and technical experience"

What do you like best about Heap? the event visualizer tool. It's so easy to teach others how to create their own events for reports with this feature. The reporting is intuitive and literally my entire company uses this tool

"A valid alternative to GA and Mixpanel"

What do you like best about Heap? I used Heap after years using Mixpanel and GA. I appreciate Heaps' clean interface and the rendering of charts. While it shouldn't be the primary factor, I think it does help to have a visually pleasant experience when opening charts and dashboards daily. The ability to setup custom metrics on the go it's obviously a great plus.

"HEAP - Great Product Data Resource"

What do you like best about Heap? I like how HEAP integrates easily with our systems in order to pull product data that is meaningful to our clients. Thanks to HEAP we can pull things like interaction data to see things like power users of the platform, and this allows our clients to make informed, actionable decisions in their work environments.

"Great and Extensive Web Tracking"

What do you like best about Heap? Easy to set up multiple tracking protocols. The online web UI is straightforward and allows you to set up complex paradigms for tracking. Heap also tracks historical data, so it's easy to create a tracking event and to get historical data quickly.

"Great tool for tracking user behavior across multiple projects and platforms"

What do you like best about Heap? I'm new to product analytics (just filling in while we hire someone) and have been pleasantly surprised by how easy Heap has been to figure out. Really appreciate how easy it is to integrate with our data warehouse for more involved analyses that includes non-heap data, while also having the native reporting options for lighter-weight analyses. Some of the new features that have been rolled out recently are super helpful, in particular -- the pathing + ...

"Fulfils Basic Analysis"

What do you like best about Heap? I like different visualizations that I can easily create in the UI. What do you dislike about Heap?

"Good Overall"

What do you like best about Heap? The level of details we can go with data What do you dislike about Heap?

"Its best, but it can be better!"

What do you like best about Heap? Details, it hones in every nook and corner of your app. Features that I like the most \ Segments, Passing events, User paths

"Sr. Marketing Manager"

What do you like best about Heap? I like that I can look at funnel metrics and that it is easily integrated with our site. I also like the ability to create my own events using the event visualizer.