Heap Reviews in June 2026: User Ratings, Pros & Cons

"Makes me a more independent product manager"

What do you like best about Heap? - Being able to define events on my own - The fact that events are retroactive What do you dislike about Heap?

"Great, but has a learning curve"

What do you like best about Heap? What Heap does best: Letting you dig into specific website events AND get historical data, without needing to define events upfront as you do with Google Analytics. I've also found that the educational tools (Heap University) are well done and helpful.

"Very user friendly platform!"

What do you like best about Heap? in-depth analytics / reporting capabilities What do you dislike about Heap?

"Great tool to track website activities"

What do you like best about Heap? easy to use and provide tons of possibilities to track/analysis consumer wesite activities, and help business grow! What do you dislike about Heap?

"Great and Extensive Web Tracking"

What do you like best about Heap? Easy to set up multiple tracking protocols. The online web UI is straightforward and allows you to set up complex paradigms for tracking. Heap also tracks historical data, so it's easy to create a tracking event and to get historical data quickly.

"Poor data integration has led to lack of value; features nice in theory but oversold"

What do you like best about Heap? The ongoing sync between Salesforce/Marketo has been helpful for evaluating A/B tests What do you dislike about Heap?

"Great service. A necessary tool for organizations that claim to be product minded."

What do you like best about Heap? Ease of use, developer friendliness, robust reporting, integration into data warehouses. What do you dislike about Heap?

"Heap Review"

What do you like best about Heap? Ease of creating dashboards, adding new items to dashboards What do you dislike about Heap?

"Heap Saves Time"

What do you like best about Heap? I love the amazing interface and how easy it is to run queries. It is incredibly easy to start analysis on any collected metrics - basically trivial to spin something up.

"HEAP - Great Product Data Resource"

What do you like best about Heap? I like how HEAP integrates easily with our systems in order to pull product data that is meaningful to our clients. Thanks to HEAP we can pull things like interaction data to see things like power users of the platform, and this allows our clients to make informed, actionable decisions in their work environments.