Heap Reviews in May 2025: User Ratings, Pros & Cons

"Poor data integration has led to lack of value; features nice in theory but oversold"

What do you like best about Heap? The ongoing sync between Salesforce/Marketo has been helpful for evaluating A/B tests What do you dislike about Heap?

"Great Customer Experience Analytics Tool!"

What do you like best about Heap? The depth of the analytics is impressive. More than what you can ever do with Google Analytics (even Analytics 365) and coupling in session recordings and customer surveys make this a powerhouse of a tool for anyone looking to get more from their product, site, or app experience.

"Fantastic tool to analyze user behavior"

What do you like best about Heap? Heap automatically captures all user interactions and stores them, which means you don't have to worry about properly instrumenting your pages or interface before you launch. Heap will grab all the data, and when you are ready, you can define what each piece means.

"Deep Post-Click Campaign Insights"

What do you like best about Heap? The ability to look at site activities at a user level to help evaluate post-click engagement What do you dislike about Heap?

"Auryc is the best tool I've ever used to understand our customer experience"

What do you like best about Heap? Auryc allows us to understand our customers from their perspective; From understanding how they interact with our site and features, to identifying user friction and common pain points. This is a must-have tool for product managers. Working with Amod and his team has been an amazing experience - they have excellent customer service and a customer success mentality.

"Whistle Labs"

What do you like best about Heap? Auryc provides me deeper insights about my website, which allows me to make better decisions What do you dislike about Heap?

"Auryc Review for DT"

What do you like best about Heap? I like the ability to see how the users are actually using the system in real time. What do you dislike about Heap?

"User friendly, data accuracy unclear"

What do you like best about Heap? I enjoy how user-friendly Heap is. It can be used by non-technical people, while its straightforward functionality allows data analysts to zip through tasks.

"Identify/help with customer pain points"

What do you like best about Heap? The sessions Marking specific events that we want to capture

"Best web analytics tool so far"

What do you like best about Heap? - Integration with product is very easy. - Heap allows to track and create a profile for a user how is using multiple products from multiple devices.