Heap Reviews in May 2025: User Ratings, Pros & Cons

"Heap Provides an easy-to-use experience to our data"

What do you like best about Heap? The UI and aesthetic provide a pleasing experience and call me back to trying to find new ways that our data can be parsed and represented in the platform. I do not have direct experience with a Heap competitor but cannot see a reason this wouldn't suffice for most organizations.

"Helpful Heap"

What do you like best about Heap? Great, easy to understand, and modify dashboards, reports, and analyses. A good place to consolidate analytics. What do you dislike about Heap?

"New to heap but UI is great!"

What do you like best about Heap? Visually, Heap has a sleek and simple design. I like that everything has the appropriate icon and is clear. What do you dislike about Heap?

"Marketing tool for reporting on your Segment events"

What do you like best about Heap? The simplicity. The overall UI for the tool is kept slim so I can focus on the data. Segment What do you dislike about Heap?

"One of the best analytics we have used"

What do you like best about Heap? Its easy to integrate and to setup for both smaller and bigger projects. We just recently started integrating it into the app and it has been pretty easy to follow steps and documentation

"easy access to product usage insights"

What do you like best about Heap? Heap provides lots of well-baked-in templates for me to leverage when I want to start a product usage analysis. It helped me find friction points in the user journey, it also helped me compare the changes over time.

"Heap for Product Mgmt"

What do you like best about Heap? Ability to create no-code events as a Product Manager. The CSS selector What do you dislike about Heap?

"Heap is pretty intuitive to set up comparison graphs, flows for any reporting a team might need"

What do you like best about Heap? Self-service reporting is easy to use even without watching the demo tutorials What do you dislike about Heap?

"Robust functionality, but intimidating to learn and use."

What do you like best about Heap? The features are robust. You can define practically any specific event. I especially like the new-ish feature where you can click on an element in the platform in order for the event or element to be defined (versus knowing the exact code/tag).

"Leaves a lot to be desired"

What do you like best about Heap? The most helpful aspect of Heap is how it tracks every click by a user without setting up tracking in other tools such as Google Analytics/Adobe. This is great when designs on the website change because there will never be a data gap since Heap is tracking everything all the time. This is a new paradigm that newer tracking tools are following so it's not unique compared to newer tracking tools but definitely an advantage compared to Google Analytics/Adobe.