Heap Reviews in June 2026: User Ratings, Pros & Cons

"Great Tool"

What do you like best about Heap? Insights and click funnels to help understand if users are completing tasks. What do you dislike about Heap?

"Been great to start tracking data. Especially data we haven't defined yet."

What do you like best about Heap? Love that heap tracks data that wasn't defined. So as soon as you define things. You have the data from when you implemented the code into your site. I love being able to identify buttons without having to ask dev.

"Great Service"

What do you like best about Heap? Really helps me understand valuable audience insights What do you dislike about Heap?

"Heap is a great way to easily source valuable data for analysis"

What do you like best about Heap? I like that I am able to easily automate queries in order to quickly and succinctly gather relevant data What do you dislike about Heap?

"Great analytics visibility in a much needed space"

What do you like best about Heap? Really love how easy Heap was to set up. Great integrations with the most important datasets and the overview of important touchpoints from our user community were crucial. Their help team has been invaluable to us!

"Leaves a lot to be desired"

What do you like best about Heap? The most helpful aspect of Heap is how it tracks every click by a user without setting up tracking in other tools such as Google Analytics/Adobe. This is great when designs on the website change because there will never be a data gap since Heap is tracking everything all the time. This is a new paradigm that newer tracking tools are following so it's not unique compared to newer tracking tools but definitely an advantage compared to Google Analytics/Adobe.

"Great way to learn about product usage"

What do you like best about Heap? It is very easy to build out custom reports for product adoption. What do you dislike about Heap?

"Great for understanding out prospect journey!"

What do you like best about Heap? I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful.

"Fun and intuitive"

What do you like best about Heap? I love that heap makes digesting information easy. Our analyst is able to share dashboards, without having to create different dashboards for different time periods. super helpful!

"Robust functionality, but intimidating to learn and use."

What do you like best about Heap? The features are robust. You can define practically any specific event. I especially like the new-ish feature where you can click on an element in the platform in order for the event or element to be defined (versus knowing the exact code/tag).