Heap Reviews in May 2025: User Ratings, Pros & Cons

"Useful tool with a learning curve"

What do you like best about Heap? I like that I can create custom reports and add them to a dashboard. Previously I had only used Google Analytics and Data Studios.

"Heap it analytics on easy mode"

What do you like best about Heap? Heap is pretty easy to pick up and use, even for non-technical folks. The initial integration is not particularly difficult and a non-analyst or non-engineer can then easily configure it to function correctly for their product.

"When data is everything"

What do you like best about Heap? Heap is great in the level of detail it allows you to track. Pretty much everything that can happen on your website can be turned into valuable data points. It's pretty easy to set up your events to be tracked and Heap University fills in a lot of blanks to get you started.

"Event Definitions set up is so easy and doesn't require an engineer! Which is less friction for us!"

What do you like best about Heap? I like that anyone in the company can go in and begin using Heap. Other tools require more dev work to set up events. This slows down the initial setup and creates friction for implementing analytics & measurement data into the product development process. With Heap we can start building out reports from day 1, and it's pretty simple to use. Of course, there is a learning curve, and use cases vary. However, I believe the Heap team does an excellent job of ...

"Great way to learn about product usage"

What do you like best about Heap? It is very easy to build out custom reports for product adoption. What do you dislike about Heap?

"Fun and intuitive"

What do you like best about Heap? I love that heap makes digesting information easy. Our analyst is able to share dashboards, without having to create different dashboards for different time periods. super helpful!

"Easy to on board, a lot of flexibilities."

What do you like best about Heap? The ability to track customers interaction with our website and mobile app. What do you dislike about Heap?

"Great for understanding out prospect journey!"

What do you like best about Heap? I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful.

"Heap is an easy tool for beginners and professionals to use."

What do you like best about Heap? The event visualizer is by far the best tool for all aspects of product development What do you dislike about Heap?

"Solid tool for quick visualizations"

What do you like best about Heap? Easy to put together charts to quickly find insights What do you dislike about Heap?