Heap Reviews in May 2025: User Ratings, Pros & Cons

"Better Tracking and Data Analysis"

What do you like best about Heap? The ability to look through a customer's journey. Where they first came through and all their points of entry. This allows us to see the full picture. It is also helpful for our affiliate program.

"Awesome but expensive"

What do you like best about Heap? Very easy to get up and running with data collection. The fact that heap records the user's actions automatically allows me to easily answer questions like 'How many times do people click on this?' retroactively without having to have explicitly defined the tracking ahead of time. They offer a large array of plots and data exploration tools that are easy to use and enable allow me to quickly answer questions about my product.

"Awesome but expensive"

What do you like best about Heap? Very easy to get up and running with data collection. The fact that heap records the user's actions automatically allows me to easily answer questions like 'How many times do people click on this?' retroactively without having to have explicitly defined the tracking ahead of time. They offer a large array of plots and data exploration tools that are easy to use and enable allow me to quickly answer questions about my product.

"Effective and useful"

What do you like best about Heap? Informative and helpful with product analytics What do you dislike about Heap?

"Trying to get it up to speed"

What do you like best about Heap? It overwrites and unifies customer data once they login - the continuity is great. We look forward to linking it more with third party data

"from the high level to the granular details..."

What do you like best about Heap? The customization is like google analytics on steroids, and the ease of use is unparalleled in this space. You no longer need to be a trained analytics expert to make a great report!

"Top Tier CX Software with an Even Better Customer Success Team"

What do you like best about Heap? Auryc is by far the most powerful analytics tool we have in our marketing technology stack. We use Auryc in tandem with robust enterprise level tools like Google Analytics/Tag Manger 360.

"Amazing tool"

What do you like best about Heap? I love that it is user-friendly. It is very easy to navigate and find information quickly. What do you dislike about Heap?

"Heap provides a lot of value to our team"

What do you like best about Heap? Allowing developers and product teams to come together and create meaningful metrics that can show how successful features are

"Not for my product"

What do you like best about Heap? There is less need for engineering to be involved when adding in UI items to track What do you dislike about Heap?