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Heap - Product Analytics Software

Heap Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Heap Reviews & Ratings

4.5

Very Good

Based on 664 ratings & 1083 reviews

Rating Distribution

Excellent

(665)

Very Good

(361)

Good

(45)

Poor

(6)

Terible

(6)

Spotsaas Editor’s POV

Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more

Heap pros and cons

  • Codeless user analytics

  • Retroactive data access

  • Flexible Virtual Events

  • Data-driven decision-making

  • Complex setup process

  • Learning curve for new users

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Showing 271-280 out of 1083

BK

Badri Krishnan K

03/08/22

4 out of 5

"Very valuable insights"

What do you like best about Heap? Some metrics like the most commonly used features are valuable tools to build a product roadmap. Love those insights. The dashboard is also pretty handy since it is very customisable.

BS

Brendan S

03/08/22

4 out of 5

"Powerful but expensive"

What do you like best about Heap? The visualization tools are very flexible and the ability to track nearly anything in your web experience is extremely powerful.

AU

Anonymous User

03/08/22

3.5 out of 5

"Awesome but expensive"

What do you like best about Heap? Very easy to get up and running with data collection. The fact that heap records the user's actions automatically allows me to easily answer questions like 'How many times do people click on this?' retroactively without having to have explicitly defined the tracking ahead of time. They offer a large array of plots and data exploration tools that are easy to use and enable allow me to quickly answer questions about my product.

AU

Anonymous User

03/07/22

4 out of 5

"Trying to get it up to speed"

What do you like best about Heap? It overwrites and unifies customer data once they login - the continuity is great. We look forward to linking it more with third party data

AU

Anonymous User

03/07/22

4.5 out of 5

"Effective and useful"

What do you like best about Heap? Informative and helpful with product analytics What do you dislike about Heap?

AU

Anonymous User

03/07/22

4 out of 5

"from the high level to the granular details..."

What do you like best about Heap? The customization is like google analytics on steroids, and the ease of use is unparalleled in this space. You no longer need to be a trained analytics expert to make a great report!

RG

Rob G

03/05/22

5 out of 5

"Top Tier CX Software with an Even Better Customer Success Team"

What do you like best about Heap? Auryc is by far the most powerful analytics tool we have in our marketing technology stack. We use Auryc in tandem with robust enterprise level tools like Google Analytics/Tag Manger 360.

DH

Dani H

03/03/22

3 out of 5

"Useful tool with a learning curve"

What do you like best about Heap? I like that I can create custom reports and add them to a dashboard. Previously I had only used Google Analytics and Data Studios.

AU

Anonymous User

03/03/22

3 out of 5

"Not for my product"

What do you like best about Heap? There is less need for engineering to be involved when adding in UI items to track What do you dislike about Heap?

CB

Chanele B

03/03/22

5 out of 5

"Amazing tool"

What do you like best about Heap? I love that it is user-friendly. It is very easy to navigate and find information quickly. What do you dislike about Heap?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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