Heap Reviews in May 2025: User Ratings, Pros & Cons

"Very easy and intuitive to use"

What do you like best about Heap? I really enjoy creating reports in heap, it's very easy to navigate and update reports. What do you dislike about Heap?

"Very Reliable tool"

What do you like best about Heap? It is very accurate and reliable regarding reporting and getting figures on your project correctly. you can easily play or navigate functions, you will never get lost.

"Works well to get insights"

What do you like best about Heap? Ease of use, visual display, simple to set up and collaborate What do you dislike about Heap?

"It’s extremely easy to use"

What do you like best about Heap? I love how easy it is to create your own events as it recreates the front end of your site and you can just click which items you need

"Supercharged analytics"

What do you like best about Heap? As a power user, you can find anything in the data. It's incredible. What do you dislike about Heap?

"Has been meeting our needs"

What do you like best about Heap? I've really liked using the event dashboards to track our event conversions/success of various aspects of our platform. It's also very helpful as we launch new features to see what's working and what's not. It's been pairing pretty well with segment so far as well.

"Great option for start ups!"

What do you like best about Heap? They give you the ability to retroactively define an event and still see data associated with that event. This is amazing for start-ups that move quickly and really aren't sure what they need to track, allowing them to go back and retrieve data after they figured out the metric/event they want to track.

"Easiest way to gather and track metrics without bogging down engineers"

What do you like best about Heap? I like that the data is there without engineering needing to explicitly track actions. Especially as a new hire who wants to look into historical data that wasn't important previously.

"Great for detailed data to derive insights"

What do you like best about Heap? I can access data and create detailed reports all on my own, without needing help from the data science team. What do you dislike about Heap?

"True, actionable insights for our customer success team"

What do you like best about Heap? Aside from the insights, I appreciate the ease of dashboard creation for different dept heads. What do you dislike about Heap?