Heap Reviews in May 2025: User Ratings, Pros & Cons

"Important and Complicated "

What do you like best about Heap? The custom reports, and the historical views of the data. How I can run and compare reports over time (days weeks months) in one place.

"Easy and Effectice Platform"

What do you like best about Heap? Not having to worry about setting up funnels or tracking beforehand, to be able to figure out things retroactively whenever the curiosity arrives.

"Automatic Event Tracking goes a long way!"

What do you like best about Heap? Heap's automatic event tracking makes implementing this engagement analytics platform a breeze. Once the scripts are on the site, every data point is recorded and stored on Amazon Redshift so when you add an event at a later date, it retroactively pulls the data from when the script was first placed on the page(s). This is a really powerful feature to have if you forget to add events during the onboarding process.

"Crucial insights for a small product which got an unexpected 50k uniques in a day"

What do you like best about Heap? The fact that it track all actions done by an user is huge. A lot of the times you have no idea, ahead of the time, of what you want to track.

"I didn't know somthing like heap existed and now I can't live without it."

What do you like best about Heap? Not having to deploy code to track new events and the ability to perform new queries on historical data. What do you dislike about Heap?

"HEAP truley delivers and brings great depth of analysis and value to our company."

What do you like best about Heap? The ability to easily bring in data points from other systems using HEAP's API is invaluable to our organization. We can see and interact with data further down the Sales funnel which no other analytics tool has been able to do. Retroactive reporting allows us to focus on delivering the best experience to our users, instead of having to think of every possible reporting scenario and making code changes to achieve them.

"Great analytics software"

What do you like best about Heap? Really like the blend between simplicity and power. If you're stuck using Google Analytics this will really help you. As a marketer it's great to not have to ask the dev team to make each new event, I can simply create it in Heap myself.

"Best and most user friendly analytics suite"

What do you like best about Heap? I especially like visualizer and the funnel feature. Helps me breakdown the conversion of each stage of the funnel and see which channels have the highest conversion.

"An amazing tool for web analytics"

What do you like best about Heap? Simple, great user experience, easy access to the required info. Most importantly, it was very easy to set up and the visualizer module helps in this process.

"Powerful, easy to use tool"

What do you like best about Heap? The reporting interface is clean and simple, but hides a massive amount of power. The Users section is particularly great.