Heap Reviews in June 2026: User Ratings, Pros & Cons

"Easy to install and very useful to understand user behavior"

What do you like best about Heap? The best thing about heap was, it was very easy to setup. We are an early stage SAAS product and it is very important for us to understand user behavior and conversion funnels. Heap lets us track all of that without having to set up a lot of events individually.

"Heap for a Growing SaaS Company"

What do you like best about Heap? The funnel builder and visualizer in Heap is incredibly easy to use -- it's as simple as point, click, and track. What do you dislike about Heap?

"Game-changing analytics"

What do you like best about Heap? Retroactive analytics implemented with the visualizer lets Product and Marketing analyze any in-app behavior without using Dev time.

"Heap Experience"

What do you like best about Heap? You don't need to implement any evet code. Also it records everything from the beginning. What do you dislike about Heap?

"Effective and simple to use - great UX"

What do you like best about Heap? The ability to label anything you want manually is the biggest plus. Typically having to go to the developers asking them to add an item to track in the code is time consuming and restrictive. The ability to find out almost anything I want in Heap by labelling buttons, clicks and page views is amazing and a "why didn't I think of that" idea.

"Powerful analytics to measure product usage. Easy to Install."

What do you like best about Heap? Easy to install with very detailed reporting on specific users and events. We can also define our own attributes on events which makes this incredibly powerful to slice and dice the data.

"Powerful analytics to measure product usage. Easy to Install."

What do you like best about Heap? Easy to install with very detailed reporting on specific users and events. We can also define our own attributes on events which makes this incredibly powerful to slice and dice the data.

"Solid product and good customer service"

What do you like best about Heap? The best things about Heap is its ability to automatically gather all user events on a web page. Also their customer service has always been excellent.

"Very good"

What do you like best about Heap? Really fast feedback, all events are stored, so you can track them later What do you dislike about Heap?

"Easy setup and great ROI"

What do you like best about Heap? Setting up Heap to track events on my landing page was really easy. There was no need to track numerous events through manual javascript events. Heap allows you to add one JS snippet, and add events through their UI. I primarily use the list report to have a chronological list of visitors and their events.