Heap Review: Is It The Right Product Analytics Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Heap offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Heap?
Heap is an advanced product optimization tool that provides comprehensive data collection and organized processes for Product Managers. It enables data-driven decision-making and creates delightful digital experiences. With retroactive and codeless user analytics, Heap offers vast data access and granularity. This eliminates the need for developer resources and allows for insight gathering, hypothesis generation, and impact evaluation at any time. With the flexibility of Virtual Events, users can retroactively name, modify, merge or create new events without changing the underlying data or writing new tracking code. Heap's Autocapture and Virtual Events produce the most complete customer dataset, giving every team member instant access to behavioral insights for more informed decision-making.
Pricing
Heap offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Heap Software Demo
Heap was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Heap
- Use cases
- Product management teams, Digital product optimization, User behavior analytics
- Team types
- Product managers, Data analysts
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Heap
Retroactive and codeless user analytics
Comprehensive data collection without developer resources
Flexibility with Virtual Events for custom tracking
Is Heap right for you?
Best for product teams needing retroactive, codeless user behavior analytics.
Choose Heap if
- You want to analyze user behavior retroactively without prior event setup.
- Your team lacks developer resources but needs deep, flexible product insights.
- You require customizable event tracking with virtual events for detailed analysis.
Consider alternatives if
- Your company needs simple, basic analytics without complex setup.
- Your team has little to no analytics expertise and may find it overwhelming.
What buyers should know before shortlisting Heap
Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.
Heap pros and cons
- Heap pros
Retroactive and codeless user analytics
Comprehensive data collection without developer resources
Flexibility with Virtual Events for custom tracking
- Heap cons
Pricing not publicly disclosed, requiring sales contact
Potentially complex setup for smaller teams
Ready to try it?
Get started with Heap
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Heap side-by-side with top Product Analytics Software alternatives.
What is the pricing of Heap?
Heap uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Heap Pricing Plans
Free
Up to 10k sessions/month
1 Project
Unlimited user licenses
Auto captured events
2 Sources
Show more +
Growth
Up to 40k sessions/month
All sources
1 Destination
CSV export
Ad-Hoc Analytics
Show more +
Pro
Custom sessions
3 Projects
Access to all add-ons
Account-based analysis
Single Sign-On
Show more +
Premier
Unlimited projects
Heap Connect
Heap Activate
Advanced Governance
Report Alerts
Show more +
Heap reviews and ratings
Buyer sentiment
Users generally appreciate Heap's powerful retroactive analytics and ease of use for product teams, though some find pricing and setup challenging.
What buyers like
- Ease of use
- Retroactive data access
- Flexible event tracking
Common complaints
- Pricing transparency
- Initial setup complexity
What users are saying
FR
Federico R
01/23/24
"Great, versatile analytics tool"
What do you like best about Heap? I love how thorough it is in capturing all user interactions and how easy it is to obtain meaningful insights on ...
Read more
AB
Alexander B
01/11/24
"A great Product that is initiative and provides deep insight quickly"
What do you like best about Heap? The ability to create KPI's and insights from a large set of data is unique, and provides a functionality that is ...
Read more
AU
Anonymous User
01/07/24
"Informative analytitcs platform"
What do you like best about Heap? It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides ...
Read more
AU
Anonymous User
12/14/23
"Powerful yet overwhelming"
What do you like best about Heap? I'm a Product Researcher and I recently participated in a Heap training. I liked that Rage clicks were automatically ...
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AU
Anonymous User
12/12/23
"A great experience and a helpful tool to improve Customer experience"
What do you like best about Heap? Heap has been an excellent tool to understand our client's journe and identify the improvements needed in our ...
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AU
Anonymous User
12/11/23
"Fantastic Product Analytics Software"
What do you like best about Heap? Very extensive and helpful insights that brings business value to our product development decisions. What do you ...
Read more
Heap security and data handling
Key compliance certifications and security features for IT and security teams evaluating Heap.
Certifications
Security features
Developer & data
Alternatives to Heap
Heap Support Options
Frequently Asked Questions About Heap
Common questions buyers ask before choosing Heap.
Heap is a strong fit if: You want to analyze user behavior retroactively without prior event setup.; Your team lacks developer resources but needs deep, flexible product insights.. Consider alternatives if: Your company needs simple, basic analytics without complex setup.; Your team has little to no analytics expertise and may find it overwhelming..
Buyers commonly note the following limitations of Heap: Pricing not publicly disclosed, requiring sales contact; Potentially complex setup for smaller teams; May be overwhelming for users without analytics background.
Some top alternatives to Heap includes Avo, Prodlytic, UseItBetter, UserSplit and Adobe Analytics.
Heap offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Heap. You can visit Heap pricing page to get the latest pricing.
Ready to try it?
Get started with Heap
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].