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9.7

Spot Score

Gusto - Payroll Software

Gusto Reviews in May 2025: User Ratings, Pros & Cons

Modern HR for Growing Businesses

3.7

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Gusto Reviews & Ratings

3.7

Very Good

Based on 6096 ratings & 857 reviews

Rating Distribution

Excellent

(677)

Very Good

(36)

Good

(12)

Poor

(15)

Terible

(117)

Expert's Review

Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more

Gusto pros and cons

  • Simplifies payroll processing and tax compliance, making it user-friendly even for non-experts.

  • Offers robust integrations with platforms like QuickBooks Online and other accounting systems.

  • Excellent customer support that is responsive, timely, and efficient in resolving issues.

  • Comprehensive features for businesses, including onboarding, benefits management, retirement plans, and compliance support.

  • Occasional reports of errors in support communication or inconsistencies in handling complex account issues.

  • Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.

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Showing 81-90 out of 857

DH

Danae Horst

05/16/23

5 out of 5

Gusto makes payroll easy for small businesses…

Gusto makes running payroll so easy for a small business owner like me. The system is simple to use, affordable, and their support team is very helpful & quick to respond. Can't recommend Gusto enough- especially to small businesses!

TM

Thomas McIntyre

05/15/23

5 out of 5

Makes everything so much easier

Makes everything so much easier. Pricey than other options, but totally worth it. Taxes, payroll, everything HR. Done.

TM

Thomas McIntyre

05/15/23

5 out of 5

Makes everything so much easier

Makes everything so much easier. Pricey than other options, but totally worth it. Taxes, payroll, everything HR. Done.

JS

Jennifer Smith

05/08/23

5 out of 5

Both Simple & Intuitively Complex

Gusto makes paying my client's team so easy and quick. Is it possible for something to be both simple and intuitively complex all at the same time? Because, that is exactly what Gusto is...it thinks deep about what maybe necessary to stay compliant and give teams top care to their employees and prompts me before I consider it. A++++

JS

Jennifer Smith

05/08/23

5 out of 5

Both Simple & Intuitively Complex

Gusto makes paying my client's team so easy and quick. Is it possible for something to be both simple and intuitively complex all at the same time? Because, that is exactly what Gusto is...it thinks deep about what maybe necessary to stay compliant and give teams top care to their employees and prompts me before I consider it. A++++

CC

Carol CPA

05/02/23

5 out of 5

Gusto is easy to set up and start…

Gusto is easy to set up and start running payrolls. The interface does take some training; we used some YouTube videos and the written instructions to develop our work flow for Gusto Payroll. The support is excellent, when needed, and most issues are resolved within one day. I would highly recommend considering Gusto as a payroll processing alternative for price sensitive clients and those looking to expand there businesses with contractors, domestic and international.

CC

Carol CPA

05/02/23

5 out of 5

Gusto is easy to set up and start…

Gusto is easy to set up and start running payrolls. The interface does take some training; we used some YouTube videos and the written instructions to develop our work flow for Gusto Payroll. The support is excellent, when needed, and most issues are resolved within one day. I would highly recommend considering Gusto as a payroll processing alternative for price sensitive clients and those looking to expand there businesses with contractors, domestic and international.

LK

Liz Kidd

05/01/23

5 out of 5

I love this company

I love this company! It is so easy to do the things I need to get done. When I have to call for help, the people are amazing and so friendly. I would recommend this to everyone.

LK

Liz Kidd

05/01/23

5 out of 5

I love this company

I love this company! It is so easy to do the things I need to get done. When I have to call for help, the people are amazing and so friendly. I would recommend this to everyone.

S

Susan

04/30/23

5 out of 5

Zero stress for payroll!

Zero stress for payroll! I also loved how convenient it was to find all of my tax documents in one place at tax time. Onboarding new employees is simple and as convenient for the new employee as it is for me. My employees have given feedback that they love Gusto for time tracking and quick easy access to pay stubs and tax documents. I recommend Gusto to any small business!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].